Customer Service & Logistics Representative (Cash-to-Order)
Company: Getinge Group Middle East Position Objective: Provide an effective and efficient customer service to all internal and external MAQUET Middle East customers by utilizing excellent, in-depth knowledge of company products, sales policies and procedures and shipping methods and terms. Qualification (Knowledge, Skills and Abilities): • Develop an understanding of customers' needs and take actions to ensure that such needs are met. • Liaise with stakeholders (customers, sales managers, production units and logistic personnel) to meet and exceed their expectations. • Process quotations and sales order in a timely manner including reviewing and checking orders according to established department policies and procedures. • Compute prices, discounts, commissions and shipping charges as required. • Prepare quotes, invoices and delivery orders through Company’s ERP systems (SAP, CRM) in a timely manner. • Prepare shipment documents and forwards to the customers. ...