Customer Care Supervisor
Company: Sampoerna Are YOU interested in gaining knowledge and developing in the customer service area in an international work environment? Are you a resourceful and creative problem solver and you enjoy cooperation with customers? Do you possess well developed communication skills and the resilience to cope with challenges? If the answer is yes, we’d like to hear from you! RISE TO THE CHALLENGE Philip Morris Management Services Middle East Ltd. is looking for talented Customer Care Supervisor to join the team in Dubai. As Customer Care Supervisor you’ll lead the operational rollout of customer care program in UAE Specifically, you will: Follow up and resolve escalations from customer complaints within SLA in coordination with relevant stakeholders (inclusive of ecommerce, returns, customer dissatisfaction) to ensure a timely resolution keeping the customer at the heart of the process as all times Drive continual process improvement through monitoring, b...