UAE JOBS

Company: Gulfbankers Executive Search Job Description Improve customer service experience, create engaged customers and facilitate organic growth Take ownership of customers issues and follow problems through to resolution Set a clear mission and deploy strategies focused towards that mission Develop service procedures, policies and standards Keep accurate records and document customer service actions and discussionsts Maintain an orderly workflow according to priorities Qualifications and Skills: Bachelor's degree Must be Emirate or Arab National Good communication skills both written and verbal MS Office proficiency Customer service skills Apply to Job

Company: HSBC HSBC is one of the world’s leading banks, with a network covering 74 countries and territories. Our global reach means we offer many ways for you to develop your career. We offer an inclusive, values-led culture, tailored learning and development programmes and competitive benefits.     Role Overview The role is responsible for delivering high quality post-sales client management for top tier Global Banking and Markets (GBM) and Commercial Banking (CMB) clients. This includes the Regional and Country heads of client management. The role holder will manage the provision of client service support to high-valued Payments and Cash Management (PCM) clients, ensuring client expectations are exceeded and HSBC offers a superior service to that of our competitors. Their role is to provide client liaison and partner with Senior Services Relationship Service Managers, Product Management and Operations to identify customized, competitive solutions. ...

Company: Honeywell An excellent career opportunity is available for a Technical Service Specialist within the Gas Processing & Hydrogen Technology Services organization. The position is based in Dubai, U.A.E. and will report to the Manager, Technology Services – EMEA. This position plays a key role in providing customer facing support services to keep UOP technology operating safely & profitably. Position accountabilities require regular interaction with external customers and with UOP personnel throughout the cross functional organization. UOP LLC, headquartered in Des Plaines, Illinois, USA, is a leading international supplier and licensor of process technology, catalysts, adsorbents, process plants, and consulting services to the petroleum refining, petrochemical, and gas processing industries. UOP is a wholly-owned subsidiary of Honeywell International, Inc. and is part of Honeywell's Performance Materials and Technologies strategic business group. Honey...

Company: Microcode Recruitment Services DMCC Map operation processes to customer satisfaction KPIsCommunicate and integrate KPI requirements into the call center staffgoals and actively monitor and measure... Company Name: Microcode Recruitment Services DMCC Location: Dubai Experience: 8 - 12 Years Keywords / Skills: Customer Service Manager (IN/OUT bound calls) Education: Bachelor's Degree Function: Customer Service/ Call Centre/ BPO Role: Other Roles - Customer Service - BPO Industry: ITES/BPO Posted On: 12th Jun 2017 Apply to Job

Job Function: Technology & Operations Regular/Temporary: Permanent Full/Part Time: Full time Experience/Knowledge Required: • Must have minimum of 5 years work experience in Trade Operations and Channels management (CDCS certification preferred) • Must hold a valid Degree from a recognized university • Computer literate with the ability to learn customer service software applications • Effective interpersonal and communication skills • Good questioning, Analytical and problem solving skills • Able to recognize basic styles of customer behaviour and how to adapt each style to create positive ‘chemistry’ • Able to identify and manage both transactional and operational risks • Ability to work under pressure • Advanced level product/processes knowledge • Sound Corporate banking operations experience including channels an advantage Skills/Behaviour Standards: • Maintain a professional SCB image through all interactions with clients • Encourage and foster a con...

Provide vital support and communicative link between our products/services and our customers (distributors and direct). Responsible for execution of the order to cash cycle in an efficient, effective and customer responsive manner. Deliver process accuracy and timely operation interventions to sustain and grow our customer satisfaction. Provide direct support to the Sales Managers and Customer Service Manager. Collaborate with local and regional counterparts/business functions. Key accountabilities - Serve as customer advocate by understanding requirements, expectations and commitments. - Provide quality customer service by prompt and courteous handling and resolution of customer queries and requests received. - Acts as the process matter expert and liaison between the customers and business functions including Sales, Marketing, Supply Chain, Technical Support & Credit/Finance. - Influence customers to place orders on-time and accurately to enable efficient operationa...

Summary First point of contact for customers, suppliers, etc. Serves visitors by greeting, welcoming, and directing them appropriately. Notifies company personnel of visitor arrival; maintains security and telecommunications system. As an Administrative Assistant, the incumbent will be required to perform administrative functions as requested. This is a temporary position for a period of 6 - 12 month which potentially can be extended. The role will be hired through a sub-contractor. Your responsibilities Reception Screens calls and directs accordingly Opening the door for customers, any 3rd party suppliers and office cleaning staff. Maintains security by following procedures; monitoring guest book; issuing visitor badges Responsible for sending/receiving and distributing courier and mail deliveries Book taxis for visitors Office Supply Coordination Responsible for the office supplies and kitchen/pantry supplies ensuring orders for new supplies are placed in a timely manner ...

Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos. Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public. Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management. Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the reg...

To lead CRM in Al Tayer Motors and develop CRM plan as part of the overall marketing plan and manage its execution with collaboration with involved stakeholders Roles and Responsibilities Participate in development of Al Tayer CRM Strategy and develop CRM plan for Al Tayer Motors as part of the overall marketing plan Lead and manage CRM to ensure customer and vehicle data integrity is maintained Manage and monitor all customer relationship communications Collate database lists for marketing campaigns and collaborate with marketing and events management teams for this matter Support marketing and events teams in co-ordinating events and managing guest lists Assist in the annual increase of customer retention and customer satisfaction Improve the quality of customer service and retention by enhanced facilities, promotions, improved systems and control to high standards Maintain good liaison with General Managers, departmental managers and Directors Maintain direct liaison wit...

We are excited about our newly established joint venture between YNAP and Mohamed Alabbar's Symphony Investments*. The new company will manage Net-a-Porter, Mr Porter, Yoox and The Outnet in the region, as well as online stores for fashion brands — an opportunity with significant potential in the Middle East. The joint venture will be headquartered in Dubai, and will serve the United Arab Emirates, Saudi Arabia, Kuwait, Qatar, Bahrain and Oman, with a view to expand to other countries in the Middle East and North Africa in the future. The Middle East is one of the fastest growing global centres for luxury retail and the joint venture has the ambitious goal to become the major platform for this market. The YOOX NET-A-PORTER Sales and Customer Care Consultants are much more than the first point of customer contact for any one of the brands within the YOOX NET-A-PORTER Group, they are our Brand Ambassadors, responsible for ensuring every interaction exceeds our customers’ expectati...

We at Al Tayer Group are looking for an Senior Manager Customer Insights with our CRM team in Marketing who would be responsible for managing a team in developing and operationalizing analytical strategies for customer acquisition, retention and engagement, and the support of business strategies through economic forecasting . Strategic Responsibilities • Contribute to the development of the Group CRM strategy and translate the strategic direction into functional activity • Set the direction for analytical services over the mid to long term (with an understanding of data acquisition and provision, application of analytical techniques, and selection and/or utilization of software) • Creation and development of analytical services to support the transition to, and growth of joint ventures • Develop frameworks, processes and policies for design, storage and utilization of customer insights in business decisions Functional Responsibilities • Drive development and implementation ...

Description of the Accountability Apply to Job

Provide vital support and communicative link between our products/services and our customers (distributors and direct). Responsible for execution of the order to cash cycle in an efficient, effective and customer responsive manner. Deliver process accuracy and timely operation interventions to sustain and grow our customer satisfaction. Provide direct support to the Sales Managers and Customer Service Manager. Collaborate with local and regional counterparts/business functions. Key accountabilities - Serve as customer advocate by understanding requirements, expectations and commitments. - Provide quality customer service by prompt and courteous handling and resolution of customer queries and requests received. - Acts as the process matter expert and liaison between the customers and business functions including Sales, Marketing, Supply Chain, Technical Support & Credit/Finance. - Influence customers to place orders on-time and accurately to enable efficient operationa...

The Human Resources Manager leads and manages the HR Department by defining, developing and implementing HR plans, policies and procedures and contributes to the development of corporate HR provisions to meet business needs. Key Accountabilities Implement the general strategy as set by the Group and develop a local strategy to facilitate HR functions and support day-to-day operations Create action plans based on strategy needs and in support of growth/ crisis resolution issues and accordingly monitor/synchronize the operational needs with all HR functions Monitor all HR functions ensuring they are running based on the local labor law and according to set standards/KPI's Develop and maintain good working relationships with internal and external parties in order to support the smooth provision of HR services across the organization and promote the image of the company externally Manage the recruitment process for key and managerial positions, in coordination with the recruitme...

The Country Manager is responsible for leading and managing the country’s operations ( stores to back office functions ), as well as for growing the business profitably , increasing the country’s turnover and reaching the approved targets whether EBITDA and / or Net Profit . Key Accountabilities Ensure local laws and regulations are implemented , timely and duly handled across all functions including lease agreements, taxes, commercial issues, etc. Direct the development and implementation of short and long range plans and budgets of the country to optimize the achievement of revenue, growth and profit targets. Evaluate the country’s financial status on continuous basis in coordination with Brand Managers, and issue periodic reports in order to inform management of the financial stability, liquidity and growth elements of the business. Identify expansion and growth opportunities within the country by indicating prime locations for performing and/or newly identified brands, contac...

Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos. Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public. Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management. Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the reg...

To lead CRM in Al Tayer Motors and develop CRM plan as part of the overall marketing plan and manage its execution with collaboration with involved stakeholders Roles and Responsibilities Participate in development of Al Tayer CRM Strategy and develop CRM plan for Al Tayer Motors as part of the overall marketing plan Lead and manage CRM to ensure customer and vehicle data integrity is maintained Manage and monitor all customer relationship communications Collate database lists for marketing campaigns and collaborate with marketing and events management teams for this matter Support marketing and events teams in co-ordinating events and managing guest lists Assist in the annual increase of customer retention and customer satisfaction Improve the quality of customer service and retention by enhanced facilities, promotions, improved systems and control to high standards Maintain good liaison with General Managers, departmental managers and Directors Maintain direct liaison wit...

We are excited about our newly established joint venture between YNAP and Mohamed Alabbar's Symphony Investments*. The new company will manage Net-a-Porter, Mr Porter, Yoox and The Outnet in the region, as well as online stores for fashion brands — an opportunity with significant potential in the Middle East. The joint venture will be headquartered in Dubai, and will serve the United Arab Emirates, Saudi Arabia, Kuwait, Qatar, Bahrain and Oman, with a view to expand to other countries in the Middle East and North Africa in the future. The Middle East is one of the fastest growing global centres for luxury retail and the joint venture has the ambitious goal to become the major platform for this market. The YOOX NET-A-PORTER Sales and Customer Care Consultants are much more than the first point of customer contact for any one of the brands within the YOOX NET-A-PORTER Group, they are our Brand Ambassadors, responsible for ensuring every interaction exceeds our customers’ expectati...

Description of the Accountability Apply to Job

COMMERCIAL Lead and manage the team and work with colleagues in other functions to optimise the relationship with our customers in order to drive sales growth and sustained, long-term profitability. Drive and be the owner of the Commercial review in the store, co-operating and influencing the commercial team, the CR team and other support functions to ensure that they understand the customer’s perspective when implementing new solution and evaluating exiting ones. Knowing the local market and working with the commercial team to support commercial activities, this will convert more visitors to customers, and generate repeat store visits, balancing our business needs with our customers’ needs. Having in place service agreements with external providers, ensuring these are clearly communicated and priced in store, which support sales. Ensure they deliver a standard of service that contributes to making the IKEA store first choice for home furnishings. Working with the check-out and excha...