Assistant Manager, Restaurants-Pool Bar
Company: Sheraton Grand Hotel, Dubai ESSENTIAL FUNCTIONS • Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes scheduling and directing team members in their work assignments; • Interact positively with customers promoting hotel facilities and services, resolving problems to the satisfaction of involved parties; • To support in generating new ideas for service and products that will maintain a competitive and leading edge over our Competitive set; • Support the Venue Manager in the organization of special events in the restaurant maintaining communication with all departments to ensure customer service needs are met; • Circulate on the outlet floor, continually checking with the guests and the service staff to ensure that everything is to the guests’ satisfaction. Handle guests’ complaints and thank the guests upon departure. Monitor and supervise set up and maintenance...