Customer Service & Logistics Supervisor (Supply Chain)
Company: Getinge Group Middle East Position Objective: Lead a dedicated team of Customer Service & Logistics Representatives and provide an effective and efficient customer service to all internal and external Getinge Group Middle East customers by utilizing excellent, in-depth knowledge of company products, sales policies, supply chain procedures and shipping methods and terms. Essential Duties and Responsibilities: • Lead and supervise a team of dedicated customer service and logistics Representatives • Develop an understanding of customers' needs and take actions to ensure that such needs are met. • Ensure the team follows customer service processes; from order entry to the delivery of goods • Monitor the team for the achievement of the best results as per the set KPIs • Review the Letter of Credits and other payment terms and provide input to the Customer Service Manager and/ or Finance Department • Determine best solutions for the issues, if any, esca...