Support Analyst (Arabic essential)
Company: Cerner Corporation Job Description Support Analyst Support Analysts are responsible for service request investigation and resolution (supporting internal and external clients), developing education/knowledge transfer materials for associates and clients, providing input for defining user needs and solution-specific testing. Support Analysts will investigate, analyze, and provide comprehensive solutions for service requests by using applicable monitoring and troubleshooting tools. In this role you will be responsible for thorough documentation related to investigation and issue resolution. Position requires the ability to prioritize and manage work queue, providing troubleshooting support and knowledge transfer for associates, maintaining awareness of current solution functionality and its relationship to solution specific database tables. Adherence to client access, quality standards, and client notification policies and procedures is focus and primary function ...