Russian Speaking Guest Relation Officer at the 4 star "Gloria Hotel in Dubai Internet City"
Company: Gloria Hotels Job Description • To ensure that all guest comments both negative and positive are noted in the guest relations logbook including all information which may be important for the hotel. The guest relations logbook should be submitted daily to the public relations manager for review. . The log book is then routed to the executive office, sales manager and hospitality manager for information. • In a case of negative guest comments, the department head concerned should be contacted immediately. The comments should be indicated in the logbook together with any action taken, by whom and when. • If a guest cannot be contacted, a note of explanation outlining the action taken should be left in the guest mailbox. • If a problem cannot be rectified the guest relations officers should contact the duty manager. • In the case of theft, accidents, lost and found involving guests, the duty manager should be contacted and notified. • Th...