Service Delivery Manager
Company: Dell Supports Service Delivery and Vendor Management functions for Dell Bank International d.a.c. and is responsible for Service Delivery Reviews with both Customers and Outsourced Service Providers as stipulated by the Bank Outsourcing Policy. Aligns Service Delivery and Vendor Management processes with local and European regulatory demands as well as ensuring appropriate SLA adherence through design reviews and monitoring oversight. Ensure that service levels are appropriately aligned to Bank and corporate policy, and strategic direction and investigates major service interruptions and service interruption resolutions to insure future stability of infrastructure and data. Evaluate problems analytically and systematically and develop appropriate corrective action, contributes to remediation of service failure and continuous improvement of delivery as well as is in charge of escalation point for service failures Regularly attend staff meeti...