Helpdesk Coordinator
Company: Paris-Sorbonne University Abu Dhabi Maintain IT Assets inventory in Asset management and physical store. Responsible for the administration and management of the IT Help Desk.... Job summary Responsible for the administration and management of the IT Help Desk. Provides first class customer service to the University’s desktop users through first call resolution for desktop hardware, software, LAN, WAN, e-mail, web, Internet, Intranet, and administrative computing related problems. Under the supervision of the superior in charge Manage the daily operations of the helpdesk using helpdesk software, ensuring recording and follow-up of all requests to provide an efficient and quality customer service to PSUAD Provide phone and walk-in support as part of the helpdesk to ensure all technical requests and issues are responded to in a timely and quality manner. Provide guidance and assistance in the use of all office systems software, hardware and administrative com...