Global Head of Customer Experience - Jumia Emerging Countries (Full Time)
Company: Jovago Founded in 2012 and funded by prominent investors such as MTN, Rocket Internet, and Goldman Sachs, Jumia has grown to be the leading e-commerce platform in Africa with over 3,000 employees in 24 countries. Jumia's mission is to relentlessly build the most seamless and reliable online ecosystem of products and services, providing consumers with a wide range of options at low prices. Our diverse team of local and international talents is transforming the way commerce is conducted in Africa. Position Overview The Jumia Emerging Countries Global Head of Customer Experience is responsible for leading a team of over 50 professionals across 14 countries in Africa. Reporting to the Chief Operating Officer, s/he will formulate the strategic vision and drive the business execution of all aspects of the customer experience on the Jumia retail platform, including Customer Service, Customer Satisfaction, and Customer Relationship Manage...