Assistant Guest Experience Manager - F&B;

- Assistant Guest Experience Manager works closely with F&B; Department to assess service standards and delivery on a regular basis. - Has a perfect understanding and clear vision of the brand’s guest promise, is exemplary in their manner and behavior. - Is the guest’s voice within the hotel; centralizes, analyses and processes by the hotel. - Provides necessary explanations and training for the hotel’s Outlet Manager in establishing a continuous improvement process and in introducing any necessary changes in working flow. - In collaboration with the heads of department, develops processes and defines or adjusts operational actions enabling the hotel to deliver a product and service that matches the guest promise as closely as possible. - Works closely with Guest Experience Champions within the hotel to conduct deep-dives / self assessments and identify improvement opportunities and solutions. - Respond to all Guest feedback. VOG, TrustYou, and guest-generated content on various social media platform or travel site. - Reviews and communicates best practices implements in other LUXE hotels, follows up on implementation at the property whenever relevant. - Champions the internal communication of Guest experience related matters to all connectors in the hotel - Support Guest Experience Manager in driving a guest-centric culture in the Hotel & Residences and in creating awareness and understanding among connectors on the importance of the Guest Experience.

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