Assistant Manager - Business Process Management
J
OB
D
ESCRIPTION
Department:
BPM
Designation:
Assistant Manager
Reports to :
Senior Manager/Associate Director/ Director
Typical Experience/Qualifications:
To render
BPM
services to clients with Knowledge and Business Solutions as per their requirement and manage client expectation.
Job Size/Dimensions:
Key Responsibilities:
A Client and Customer focus
Minutes of Operations / MR / Quarterly Meetings
•
Responsible for maintaining JDs at SA2 and Below level
•
Keep track of CPE hours and communicate to team on the status and shortfall, if any
C Risk Management
Perform Mock QPR audits every six months
D Certification
•
ISO 27001:2005 - Documentation Maintenance - Policies and Procedures
•
ISO 9001:2008 - Documentation Maintenance - Quality Manual
and Support Internal Audits
Complete the annual discussion and MyPD
G Other Initiatives
(minimum 2)
Completion of Mandatory Trainings by team as required by Risk Management
Relevant advisory skills and behaviors
Other attributes that will be important considerations are as follows:
Apply to Job
OB
D
ESCRIPTION
Department:
BPM
Designation:
Assistant Manager
Reports to :
Senior Manager/Associate Director/ Director
Typical Experience/Qualifications:
- Commerce / Accounting Graduate
- Professional Qualification: CA / ACCA / CPA / CIMA / CMA
- Experience in Accounting: 7-12 Years (subject to UAE experience / relevant prior experience)
- Knowledge of IFRS and application
- Intermediate knowledge in MS-Office packages
To render
BPM
services to clients with Knowledge and Business Solutions as per their requirement and manage client expectation.
Job Size/Dimensions:
- Financial/Deliverables : Chargeability of AED
- No. of Employees Supervised:
Key Responsibilities:
A Client and Customer focus
- Meeting Service Level Agreements (SLAs) and deliverables for clients as per Engagement Letter
- Responsible for Accuracy in the processes
- Analyze inputs and seek clarification from the Client timely
- Attend Client Queries and provide resolution timely and accurately
- Effective communication with clients
- Oversee Sending of Monthly Client Confirmation of Payroll/Accounting Closure
- Organize quarterly meeting with the Client
- Performance of work in line with budgets
- 100% knowledge of the process
- Review and action escalations if any
- Suggest Process Improvements and in consultation carry-out the improvements
- Responsible for training new joiners
- Responsible for training interns
- Review of Training Plan / Progress
- New Joiners Induction Training
- Review Process Debrief Meeting Minutes
- Review using QC Checklist
- Update / Review Quality Tracking Tool
- 100% updated Process Documentation
- 100% review of Process Documentation
- Check if Soft Copies are saved in DMS
- Check if Hard Copy as appropriate are filed
- Responsible for Monthly Fee Notes / Annual Purchase Orders
- Follow up on Debtors
- Scheduling / Minutes of Client Meetings
- Responsible for identifying and informing Administrator to archive the files
- Budgets vs. Actuals on a Quarterly Basis
- Staff Planning and Annual Leave Update – Monthly
- Co-ordinate back-up plans for annual leave of employees
Minutes of Operations / MR / Quarterly Meetings
•
Responsible for maintaining JDs at SA2 and Below level
•
Keep track of CPE hours and communicate to team on the status and shortfall, if any
C Risk Management
- Risk Awareness
- CEAC/Sentinel/CBC/Local Conflict/JIM/RM Checklist/Budget
- Ensure all the papers are in place and be aware of KPMG Risk Management process
- Ensure that the new process of filing as per QPR is followed.
- Co-ordinate with Risk Management Team on clarifications required on risk related topics
Perform Mock QPR audits every six months
D Certification
•
ISO 27001:2005 - Documentation Maintenance - Policies and Procedures
•
ISO 9001:2008 - Documentation Maintenance - Quality Manual
- ISO 27001:2005 - Documentation Maintenance - Supporting Documents
- ISO 9001:2008 - Documentation Maintenance - Supporting Documents
- ISO 9001:2008 –
and Support Internal Audits
- ISO Certification – Support as an auditee during external / internal audits
- ISO 27001:2005 - Internal Audit Coordination with ITS
- ISO Refresher Trainings
- Support business development initiatives - Client Conference Calls, Meeting New Clients and understanding requirements
- Support business development initiatives - Proposals / Engagement Letter Preparation / Addendum
- Network with various colleagues across departments to bring visibility to BPO
- Responsible for maintaining Business development tracker
- Mentoring / Coaching Team Members
Complete the annual discussion and MyPD
G Other Initiatives
(minimum 2)
- GCC Labour Laws Update
- Team Building Activities
- IFRS Training
- Fareeq
- New Software Implementation / Testing
- Software FAQs
- Software Backend Knowledge
- Accounting Quality Metric
- Conduct Inter-departmental or intra-departmental programs on knowledge sharing
Completion of Mandatory Trainings by team as required by Risk Management
Relevant advisory skills and behaviors
Other attributes that will be important considerations are as follows:
- Excellent communication and team working skills
- Ability to understand the clients business and make performance improvement observations in consultation with the manager
- Strong leadership skills including, planning, time management, drive and resilience and ability to motivate junior members
- Ability to respond and deliver on tight reporting deadlines, working under pressure and at times with limited supervision
- Should be able to thrive in difficult and complex environments, have a sound track record in meeting deadlines
- Ability to set priorities in order to accomplish work multitasking environment
- Ability to handle multiple clients
- Quick responses and timely action
- Demonstrate effectiveness within a team environment
- Intermediate knowledge in MS-Office packages
- Exposure to accounting softwares
- Knowledge of IFRS and application
- Accounting Concepts
Apply to Job