Assistant Manager, Fairmont Gold
Primary Location
:
United Arab Emirates-Dubai-Fairmont The Palm, Dubai
Employee Status
:
Regular
Assistant Fairmont Gold Manager
At Fairmont Hotels & Resorts, unparalleled service and luxury await guests of Fairmont Gold, our exclusive “hotel within a hotel” experience. By fostering an engaged team of service professionals as Assistant Fairmont Gold Manager, you will bring our exceptional “Fairmont Gold standards” to life – and turn moments into memories for our guests.
Hotel Overview:
Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 381 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of six food and beverage outlets on property plus 24-hour in-room dining—offer a mix of culinary and entertainment options that mirror Dubai’s cosmopolitan air including a Mediterranean and a Brazilian churrasco experience. Fairmont The Palm also features an expansive pool and beach area with a health club, Willow Stream Spa and the Fairmont Falcons Juniors’ Club.
Summary of Responsibilities:
Reporting to the Fairmont Gold Manager, responsibilities and essential job functions include but are not limited to the following:
Coordinating all aspects of the Fairmont Gold floor to ensure the smooth operation and highest level of guest
satisfaction at all times as well as Fairmont Gold standards are adhered.
Ensuring that all team members have the necessary resources available to exceed guest expectations
Ensures perfect arrival process for all our guests by focusing on pre arrival, arrival and departure standards and procedures
Provide exceptional Concierge information to our guests about local and area attractions, restaurants, theatres, special events, tickets, confirmations and other available services
Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty
Consistently seeking ideas for enhancing the Fairmont Gold product and services
Maintaining communication with all departments within the hotel to ensure that Fairmont Gold standards are delivered on a consistent basis
Facilitate the Training & development of the Fairmont Gold Team. Participate in the Training & Communication process
of all colleagues providing service to Fairmont Gold.
Reviews arrival reports and VIP’s to ensure all special requirements are met or exceeded
Tracking and forecasting daily, weekly and monthly Fairmont Gold occupancy
Supervising all contributing staff members who provide services to the Fairmont Gold area to ensure that the
appropriate services levels are provided and achieved at all times
Ensure proper scheduling in accordance to productivity guidelines
Involvement with training, development and performance management of all Fairmont Gold colleagues
Participating in recruitment and training of new Fairmont Gold colleagues
Attending Department Head meetings in the absence of the Fairmont Gold Manager and attend Department
Communication meetings of other Departments representing Fairmont Gold
Propose and facilitate innovative, cost-effective guest experience enhancements
Be accountable for operational costs and expenses - Monthly Profit & Loss Statement/Adherence to budget
Maintaining and reporting deficiencies in the department and knowledge of all safety and emergency procedures
Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty
Handle guest concerns and react quickly, logging and notifying proper areas
Work with the Culinary team to determine the daily Fairmont Gold Lounge menu
Balance operational, administrative and Colleague needs
Follow all safety policies
Other duties as assigned
Qualifications:
Passion for guest service
Excellent written and verbal communication, interpersonal and leadership skills
Previous experience in a supervisory or managerial capacity
Proven ability to inspire a team to achieve the ultimate luxury experience
Must have a proven record of exceeding Guest expectations and commitment to Guest Service
Must be an innovator, with the mindset of constantly analyzing our product and services
Passionate about Guest Service, relentless in creating “wow” experiences
Self-motivator with the initiative and ability to complete projects in a timely manner and great organizational skills with a
proven ability to work under pressure
An operational knowledge and proficiency in Front Office Systems-Micros-Fidelio and Microsoft Office suite (Word,
Excel, PowerPoint)
Degree or Diploma in Hospitality Management is an asset
A working knowledge of a second language and its application in the hotel/ hospitality industry is an asset
Previous Property Management System experience required
Computer literate in Microsoft Window applications required
University/College degree in a related discipline an asset
Must possess a professional presentation
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Visa Requirements:
Please note that you must be eligible to live and work in Dubai. We will assist successful applicants with the visa process and provide flights and accommodation.
APPLY TODAY
: Whether you’re launching your career or seeking meaningful employment, we invite you to visit
to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!
ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!
Job Level
:
Management / Supervisory
Schedule
:
Full-time
Shift
:
Rotating / Shift Work
Closing Date
:
, 10:59:00 PM
Job Number:
PMI01428
Apply to Job
:
United Arab Emirates-Dubai-Fairmont The Palm, Dubai
Employee Status
:
Regular
Assistant Fairmont Gold Manager
At Fairmont Hotels & Resorts, unparalleled service and luxury await guests of Fairmont Gold, our exclusive “hotel within a hotel” experience. By fostering an engaged team of service professionals as Assistant Fairmont Gold Manager, you will bring our exceptional “Fairmont Gold standards” to life – and turn moments into memories for our guests.
Hotel Overview:
Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 381 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of six food and beverage outlets on property plus 24-hour in-room dining—offer a mix of culinary and entertainment options that mirror Dubai’s cosmopolitan air including a Mediterranean and a Brazilian churrasco experience. Fairmont The Palm also features an expansive pool and beach area with a health club, Willow Stream Spa and the Fairmont Falcons Juniors’ Club.
Summary of Responsibilities:
Reporting to the Fairmont Gold Manager, responsibilities and essential job functions include but are not limited to the following:
Coordinating all aspects of the Fairmont Gold floor to ensure the smooth operation and highest level of guest
satisfaction at all times as well as Fairmont Gold standards are adhered.
Ensuring that all team members have the necessary resources available to exceed guest expectations
Ensures perfect arrival process for all our guests by focusing on pre arrival, arrival and departure standards and procedures
Provide exceptional Concierge information to our guests about local and area attractions, restaurants, theatres, special events, tickets, confirmations and other available services
Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty
Consistently seeking ideas for enhancing the Fairmont Gold product and services
Maintaining communication with all departments within the hotel to ensure that Fairmont Gold standards are delivered on a consistent basis
Facilitate the Training & development of the Fairmont Gold Team. Participate in the Training & Communication process
of all colleagues providing service to Fairmont Gold.
Reviews arrival reports and VIP’s to ensure all special requirements are met or exceeded
Tracking and forecasting daily, weekly and monthly Fairmont Gold occupancy
Supervising all contributing staff members who provide services to the Fairmont Gold area to ensure that the
appropriate services levels are provided and achieved at all times
Ensure proper scheduling in accordance to productivity guidelines
Involvement with training, development and performance management of all Fairmont Gold colleagues
Participating in recruitment and training of new Fairmont Gold colleagues
Attending Department Head meetings in the absence of the Fairmont Gold Manager and attend Department
Communication meetings of other Departments representing Fairmont Gold
Propose and facilitate innovative, cost-effective guest experience enhancements
Be accountable for operational costs and expenses - Monthly Profit & Loss Statement/Adherence to budget
Maintaining and reporting deficiencies in the department and knowledge of all safety and emergency procedures
Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty
Handle guest concerns and react quickly, logging and notifying proper areas
Work with the Culinary team to determine the daily Fairmont Gold Lounge menu
Balance operational, administrative and Colleague needs
Follow all safety policies
Other duties as assigned
Qualifications:
Passion for guest service
Excellent written and verbal communication, interpersonal and leadership skills
Previous experience in a supervisory or managerial capacity
Proven ability to inspire a team to achieve the ultimate luxury experience
Must have a proven record of exceeding Guest expectations and commitment to Guest Service
Must be an innovator, with the mindset of constantly analyzing our product and services
Passionate about Guest Service, relentless in creating “wow” experiences
Self-motivator with the initiative and ability to complete projects in a timely manner and great organizational skills with a
proven ability to work under pressure
An operational knowledge and proficiency in Front Office Systems-Micros-Fidelio and Microsoft Office suite (Word,
Excel, PowerPoint)
Degree or Diploma in Hospitality Management is an asset
A working knowledge of a second language and its application in the hotel/ hospitality industry is an asset
Previous Property Management System experience required
Computer literate in Microsoft Window applications required
University/College degree in a related discipline an asset
Must possess a professional presentation
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Visa Requirements:
Please note that you must be eligible to live and work in Dubai. We will assist successful applicants with the visa process and provide flights and accommodation.
APPLY TODAY
: Whether you’re launching your career or seeking meaningful employment, we invite you to visit
to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!
ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!
Job Level
:
Management / Supervisory
Schedule
:
Full-time
Shift
:
Rotating / Shift Work
Closing Date
:
, 10:59:00 PM
Job Number:
PMI01428
Apply to Job