Assistant Relationship Manager - SME
JOB PURPOSE: To acquire and manage clients, generate new business, cross sell all bank products, prepare, organise account reviews and audits and manage client transactions in order to achieve the targeted growth of the assigned book
ACCOUNTABILITIES:
New Client Acquisition:
Acquire new clients, conduct wallet exercise to cross sell entire product suite and facilitate an excellent on-boarding experience in order to achieve assigned targets and secure profitable business transactions.
Relationship Management:
Build and maintain client dossiers capturing current and future client needs advising clients on new solutions, developments and emerging opportunities.
Risk Management:
Obtain reports from support units, create credit applications, report on risk profile and highlight/update approving authorities with any changes to enable necessary action to be taken
Policies, Processes, Systems and Procedures:
Adhere to all relevant organizational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders
Self-Management:
Manage self in line with the bank's people management policies, procedures, processes and practices to ensure adherence and to maximize own contribution to business performance
Customer Service:
Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank's required levels of service in all internal and external customer interactions
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