Business Process Manager
Aufgaben
Reporting
Head of Regional Logistics Centre
Main Objective
Managing/Leading the Business Process Management Team
Responsibility for the management of the BPM Team and the functions related to it, including administrative tasks (appraisal, holiday planning etc.) Ensuring sufficient trainings and qualifications for the assigned team. Ensure that Inventory Planning, IT systems and Quality and environmental processes are effectively managed.
Form, develop and lead the assigned team staff according to Daimler values and leadership criteria, aiming to maximise beneficial contribution to the business unit targets. Set and align operational priorities.
Attributes
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Reporting
Head of Regional Logistics Centre
Main Objective
- The main focus of the Business Process Management team is the planning, optimization and overall management of supply chain processes and systems, with special focus in operations, technical and functional consulting, inventory and vendor management, quality and environment management (ISO 9001 and ISO 14001). The Team Leader is also responsible to ensure the IT systems working and implement new functions and updates in SPICS and Aftersales applications.
Managing/Leading the Business Process Management Team
Responsibility for the management of the BPM Team and the functions related to it, including administrative tasks (appraisal, holiday planning etc.) Ensuring sufficient trainings and qualifications for the assigned team. Ensure that Inventory Planning, IT systems and Quality and environmental processes are effectively managed.
- Managing the entire replenishment inventory chain from the GLC to the RLCME
- Pro-active monitoring of RLC servicel level first pick to the GDs. In case of decrease of service level, initiation of correction measures towards the GLC
- Monitoring of fill-loss parts taking corrective actions to compensate the service loss
- Ensure the first support IT level for the Aftersales and Logistics Systems, including SPICS releases
- Ensure the Data Maintenance and reporting for the RLCME
- Responsibility to conduct the GSP yearly Quality and Environmental Audit and execute the measures defined in the reports
- New Enhancements (processes and systems) within the Spics Systems
- Release/Change Management
- First Level Support for After-Sales IT systems
- Ensure high-availability of After-Sales IT systems and interfaces Planning and management of applications and systems costs (ELCs Budget)
- Process and Systems optimization
- Support & Coordinate Hardware & Network problems at RLCME, GDs
- Purchase & IT Asset Management
- Support the IT Security Audits, Workshops
- Plan & Manage Inventory worth approx. 40 million EUR
- Closely monitor the targeted RLCME Service level and suggest continuous measures of improvement
- Preparation of spare parts goods baskets for new model Launches
- Support MBCME with One time Deals, Special Campaigns, PCI (Special Business)
- Manage the Service Measure/Push Process at RLCME
- Return Shipments and Scrapping Process
- Pre-stocking, Forecasting and Inventory consulatancy for GDs
- Improve availability of critical parts at RLCME
- Conduct Regular workshops with GSP/OLI at GLC to find measures for improvement
- Certified Quality officer (ISO 9001) for RLCME
- Leading and Conducting the Quality and Environmental Audits for RLCME
- Fulfilment of the Quality and Environmental Targets for RLCME
- Follow-up and control of the measures and actions provided as a result of the GSP Audit
- Benchmark processes with other GSP locations for optimization
- Repsponisbility for CORS implementation and follow-up
- Coordination of the return of the parts from the markets.
- Responsible for training and information to the markets
- Conducting Quaterly/ Annual stock counting together with GSP/FMG
- Develop measures and corrective actions in order to avoid discrepancies taken of the Stock Counting process.
- Monitor all stock adjustments and ensure that all the stock adjustments higher than 500 EUR are approved and signed by the Head of RLC
- Handle the Export Control Process for RLCME Dubai
- KPI reporting, BSC Reporting to the Management
- Manage the Parts Master for RLCME (Supersession, Cancellation, DBox etc)
Form, develop and lead the assigned team staff according to Daimler values and leadership criteria, aiming to maximise beneficial contribution to the business unit targets. Set and align operational priorities.
- Assure timely completion of the LEAD process elements with the team ( Target Agreement, Individual Development Plan)
- Provide regular, standardized updates on the own area of responsibility to the Head of RLCME to safeguard smooth and efficient business processing; discuss and share current developments to spark further development of the assigned tasks
- Establish and maintain a close and constructive rapport within the team and towards all relevant stakeholders
Attributes
- Passion
- Respect
- Integrity
- Discipline
- Customer oriented
- Strong interpersonal skills
- Experience in Project Management, IT & Business Process Consulting, Business / System analysis – Business process optimization and enhancements, Inventory and Vendor Management, Quality & Environment Management
- Knowledge of other systems such as LogistikBus, EKOS, ETAS,FDOK, EPC-WIS, SORRY
- Appropriate knowledge in SPICS (functionality) as well as knowledge in all RLC processes and interface to NEOVIA, vendors and customers
- Knowledge of all connected systems and application
- Analytic approach, persuasion ability to solve problems
- Microsoft Office knowledge especially MS Excel, Outlook, PowerPoint andWord
- English language skills
- Experience in the Automotive Industry
- Graduate or Post Graduate Degree in Business Management or equivalent qualification
- 01/04/2017
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