Client Service Analyst

Company: First Data

The Client Service Analyst will work as part of the Client Services Function.
You will act as the first point of contact for service issues on multi-client processing platform.

Job Responsibilities

• Assures client satisfaction by maintaining overall relationship for clients. 
• Previous experience in system support role handling escalations
• Has got previous experience working on payment systems, understands issuing and acquiring flows.
• Identifies, analyzes, researches, and resolves inquiries on operational aspects of the business
• Ensures complete and prompt resolution for moderate to complex operational inquiries from clients directly and other areas within First Data. 
• Good organizational, planning and problem solving skills, and excellent communication and interpersonal skills. 
• Detail-oriented, team player with good planning and problem solving skills whom is willing to go the extra mile. 
• Self-motivated and able to work independently with minimal supervision towards the achievement of personal and team goals.  Analytical skills, understanding industry metrics and trends. 
• Effectively interact and communicate with varying internal departments.  Knowledge of First Data’s products, platforms, systems, and operational areas a plus.
• Has worked on support roles and expected to be available 24X7 for on-call support to handle major incidents
• Attainment of departmental and operational standards, including quality, efficiency and Key Performance Indicators (KPI’s). 
•  Identify systemic and Client-impacting trends and escalating through proper channels of leadership. 
• Maintain a thorough understanding of First Data’s products, platforms, systems, and operational areas and processes.  Attend on-going training as required. 
• Keen learner and acts as consultant ,expected to understand client system parameters and options 
• Analyzes and monitors the Client’s processing environment to identify and implement solutions that create operational efficiency and/or cost savings. 
• Creates and maintains accurate and up to date Client profiles to include contract information, communication logs, and product matrix

Job Requirements

• Degree educated.
• You will have a good understanding of payments Issuing / Acquiring transaction flows and previous experience in an incident support role.
• Experienced in serving Banking customers on payment platforms is able to interact with varying client departments IT/PMO/Operations/finance/Business.  
• Previous experience of progressively responsible industry experience in a customer facing role.
• Good organizational, planning and problem solving skills. 
• Excellent verbal and written communication skills.
• Ability to manage complex incidents with minimal supervision
• Detail-oriented, team player with good planning and problem solving skills whom is willing to go the extra mile.
• Self-motivated and able to work independently with minimal supervision towards the achievement of personal and team goals.
•  Analytical skills, understanding industry metrics and trends.
• Effectively interact and communicate with varying internal departments.
• Knowledge of First Data’s products, platforms, systems, and operational areas a plus.
• Experience on VisionPlus / B24 /other processing platform desirable.

First Data is an Equal Opportunity Employer

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