Customer Care Representative

Interacting with customers over phone & by email for:

Getting approvals for repair estimates
Conveying any repair related information
Prioritizing tasks to ensure timely fulfilment of SLAs
Handling the basic level queries of customers
Handling customer complaints and follow-ups
Interacting with retail outlets for any service related queries
Coordinating with the respective internal team members for finding solutions of issues
Escalating of relevant issues to Managers

UAE JOBS