Customer Care Specialist
Responsibilities and accountabilities includes but not limited to the following:
Apply to Job
- Get to know customer issues, capture complaints, requests and queries received via mail/ phone. Share the reference number with the customer and internally escalating it to the concern team for necessary action
- Gather feedback and escalate concerns on regular basis to enhance overall customer experience.
- Drive resolution of customer issues and track average time taken to resolve the complaints.
- Closely monitor complaints lodged by clients, review resolution comments updated by operations, take feedback from the client on effectiveness of the resolution offered and close complaints on log
- Keeping records of customer issues, requests, queries and analysis by Division, Department, Business, Customer etc.
- Achieve operational efficiency by identifying, recording and reporting trends and causes of complaints
- Implement programs related to customer satisfaction with support from marketing team.
- Maintain healthy relations with internal staff.
- Degree or Diploma in any field from a reputable university
- Minimum of 5 years customer facing role experience.
- Excellent English communication skills, verbal and written
- Result oriented
- Demonstrate experience in solving problems
- Proficient in MS Office and knowledge of CRM
- Bilingual – Arabic speaker
Apply to Job