Customer Service & Logistics Supervisor (Supply Chain)
Company:
Getinge Group Middle East
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Position Objective:
Lead a dedicated team of Customer Service & Logistics Representatives and provide an effective and efficient customer service to all internal and external Getinge Group Middle East customers by utilizing excellent, in-depth knowledge of company products, sales policies, supply chain procedures and shipping methods and terms.
Essential Duties and Responsibilities:
• Lead and supervise a team of dedicated customer service and logistics Representatives
• Develop an understanding of customers' needs and take actions to ensure that such needs are met.
• Ensure the team follows customer service processes; from order entry to the delivery of goods
• Monitor the team for the achievement of the best results as per the set KPIs
• Review the Letter of Credits and other payment terms and provide input to the Customer Service Manager and/ or Finance Department
• Determine best solutions for the issues, if any, escalated by the customers
• Provide backlog analysis and ensure accuracy of data provided to customer service manager and /or Finance team for forecasting process
• Liaise with stakeholders (customers, sales managers, production units and logistic personnel) to meet and exceed their expectations
• Process sales order in a timely manner including reviewing and checking orders according to established department policies and procedures
• Process credit / debit notes for customers
• Compute prices, discounts, commissions and shipping charges as required.
• Prepare quotes, invoices and delivery orders through Company’s ERP systems (SAP, CRM) in a timely manner.
• Prepare shipment documents and forwards to the customers
• Manage the generation of open sales orders to ensure all orders are generated for picking and packing and able to be invoiced prior to each fiscal month end
• Coordinate with project coordinators to ensure that the documents are followed according to the contract
• Ensure regulatory and quality compliance as per Getinge Group polices and applicable local regulatory laws
• Liaise with the 3rd Party Logistics Provider (3PL) to obtain information relating to the preparation and shipping of customer purchase orders.
• Handle and resolve queries raised by Customers, Sales Managers and/or the Finance Department.
• Prepare tracking sheet (excel) to monitor the confirmed sales orders shipments
• Provide absence cover to other members of the team
Lead a dedicated team of Customer Service & Logistics Representatives and provide an effective and efficient customer service to all internal and external Getinge Group Middle East customers by utilizing excellent, in-depth knowledge of company products, sales policies, supply chain procedures and shipping methods and terms.
Essential Duties and Responsibilities:
• Lead and supervise a team of dedicated customer service and logistics Representatives
• Develop an understanding of customers' needs and take actions to ensure that such needs are met.
• Ensure the team follows customer service processes; from order entry to the delivery of goods
• Monitor the team for the achievement of the best results as per the set KPIs
• Review the Letter of Credits and other payment terms and provide input to the Customer Service Manager and/ or Finance Department
• Determine best solutions for the issues, if any, escalated by the customers
• Provide backlog analysis and ensure accuracy of data provided to customer service manager and /or Finance team for forecasting process
• Liaise with stakeholders (customers, sales managers, production units and logistic personnel) to meet and exceed their expectations
• Process sales order in a timely manner including reviewing and checking orders according to established department policies and procedures
• Process credit / debit notes for customers
• Compute prices, discounts, commissions and shipping charges as required.
• Prepare quotes, invoices and delivery orders through Company’s ERP systems (SAP, CRM) in a timely manner.
• Prepare shipment documents and forwards to the customers
• Manage the generation of open sales orders to ensure all orders are generated for picking and packing and able to be invoiced prior to each fiscal month end
• Coordinate with project coordinators to ensure that the documents are followed according to the contract
• Ensure regulatory and quality compliance as per Getinge Group polices and applicable local regulatory laws
• Liaise with the 3rd Party Logistics Provider (3PL) to obtain information relating to the preparation and shipping of customer purchase orders.
• Handle and resolve queries raised by Customers, Sales Managers and/or the Finance Department.
• Prepare tracking sheet (excel) to monitor the confirmed sales orders shipments
• Provide absence cover to other members of the team
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