Customer Service Manager
Female Customer Service Manager For a Restaurant
• Identify and delegate responsibilities to shift leaders and staff to ensure objectives are met and excellent service is
consistently achieved
• Manage operations with passion, integrity, and knowledge while promoting the culture and values of the Silo
• Implement new company policies and procedures by developing plans and instructing staff
• Consistently review operations and staff to identify any problems, concerns, and opportunities for improvement
• Provide coaching and feedback to managers and staff and assess performance on and ongoing basis
• Create a positive guest experience by delivering a high level of service and ensuring all staff engage guests to understand
their needs and exceed expectations
• Manage the restaurant to meet or exceed standards in food quality, safety, and cleanliness
• Consistently monitor product and labor costs to remain within goals
• Solicit guest feedback to understand the needs and wants of customers
• Train and coach staff on guest services principles and practices
• Follow the Silo Restaurant policies and procedures, including those for cash handing and safety/security
• Monitor and maintain the Micros POS System
• Assist in new menu implementation
• Develop and implement creative solutions to areas of improvement
• Assist in conducting staff and daily pre-shift meetings
• Assist in any areas of the restaurant when staffing constraints require
• Identify employee weaknesses and retrain as necessary
Apply to Job
• Identify and delegate responsibilities to shift leaders and staff to ensure objectives are met and excellent service is
consistently achieved
• Manage operations with passion, integrity, and knowledge while promoting the culture and values of the Silo
• Implement new company policies and procedures by developing plans and instructing staff
• Consistently review operations and staff to identify any problems, concerns, and opportunities for improvement
• Provide coaching and feedback to managers and staff and assess performance on and ongoing basis
• Create a positive guest experience by delivering a high level of service and ensuring all staff engage guests to understand
their needs and exceed expectations
• Manage the restaurant to meet or exceed standards in food quality, safety, and cleanliness
• Consistently monitor product and labor costs to remain within goals
• Solicit guest feedback to understand the needs and wants of customers
• Train and coach staff on guest services principles and practices
• Follow the Silo Restaurant policies and procedures, including those for cash handing and safety/security
• Monitor and maintain the Micros POS System
• Assist in new menu implementation
• Develop and implement creative solutions to areas of improvement
• Assist in conducting staff and daily pre-shift meetings
• Assist in any areas of the restaurant when staffing constraints require
• Identify employee weaknesses and retrain as necessary
Apply to Job