Customer Service Representative

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries. A globally diverse team of 71,000 associates, we are united by our culture and operating system, the Danaher Business System, which is our competitive advantage. In 2014, we generated $ in revenue and our market cap exceeded $60B. We are #149 on the Fortune 500 and our stock has outperformed the S&P; 500 by more than 2,000% over 20yrs.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.

Description

Customer Service Representative ( Job Description)

Title: Representative, Customer Support Product Line : Diagnostic

Geography : Middle East & Pakistan (based in Dubai) Related documents :

Reports : Customer Service Manager Career Band : TBA

BASIC PURPOSE

The Representative, Customer Support is responsible for processing Third Party Partners (TPPs) and direct customer orders including accurate backlog management and timely revenue recognition in adherence to the company’s goals, policies and procedures. They will also ensure the coordination of team activities for key processes such as backlog, Oracle support and management of Key Performance Indicators (KPIs). They will mentor fellow associates within CSA organization and use DBS tools to drive sustained process improvement.

Key Responsibilities

  • Process purchase orders received from TPPs and direct customers within the assigned territory.
  • Update of backlog and revenue recognition files and drive Daily management.
  • Invoice in a timely manner including monthly billings
  • Preparation and submission of export documentation to ensure timely revenue recognition.
  • Concisely communicate order status to TPPs and direct customers.
  • Handling all customers calls by taking ownership and responsibility
  • Managing customers inquiries such as pricing, stock availability, delivery, order status and product information
  • Work closely with commercial operations and internal support functions to drive growth and continuous improvement.
  • Interface with Sales Administration / Logistics / Purchasing to confirm delivery / installation / warranty terms for Instrument order
  • Support commercial forecast accuracy by providing estimates throughout month
  • Instrumental in integration of newly acquired businesses.
  • Mentor and support colleagues in team
Qualifications

KNOWLEDGE / COMPETENCIES AND BEHAVIOR

  • Minimum 5 years’ experience in a Customer Support role
  • Knowledge in export processes is required
  • Good IT skills and experience in using ERP
  • Ability to demonstrate the mindset and use of methodology to drive continuous improvement
  • Fluent in English and French (Arabic language is an advantage)
  • Excellent organizational competencies with attention to detail
  • Enthusiastic with strong communication skills
Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and industrial solutions. Our globally diverse team of 59,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $ in revenue last year. We are ranked #133 on the Fortune 500 and our stock has outperformed the S&P; 500 by more than 2,000% over 20 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.

Organization

:

Beckman Coulter - Diagnostics

Job Function

:

Customer Support

Primary Location

:

EMEA-Middle East/Africa (MEA)-AE-DU-Dubai

Schedule

:

Full-time


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