CUSTOMER SUPPORT REPRESENTATIVE

Company: Baker Hughes
The role of Customer Support Representative is to provide accurate product quotations in a timely manner. Maintain and update key Performance Indexes of the...

ABOUT THIS JOB

The role of Customer Support Representative is to provide accurate product quotations in a timely manner. This requires ability to gather and decipher customer specifications/engineering requirements, interface with Geo-markets and other company functions inside and outside the plant, and articulate viable costing solutions.  This is a visible role that requires the ability to communicate well, to demonstrate high flexibility and show empathy to the customer’s expectations.

 

KEY RESPONSIBILITIES / ACCOUNTABILITIES

• Prepare Completions Product quotes
• Offer substitute products/components where appropriate
• Review and interpret engineering drawings and customers specifications/requirements
• Collaborate with other departments to gather pertinent data  to the quotation process
• Establish and maintain customer relationships, communicates with customers and co-workers to provide technical information
• Maintain and update key Performance Indexes of the department
• Implement Customer Service strategies set forth by plant management
• Arrange and attend meetings/conference calls as required
• Create ISTO’s, Initiate FE and other tasks
• Meet deadlines through effective organizational skills and flexibility
• Up to 70% of the time could be spent working on preparing and completing quotations   

QUALIFICATIONS / REQUIREMENTS

• Holds a Bachelor Degree in Engineering/Math or Physical sciences
• Excellent verbal & written communication skills
• Knowledge of quotation principles and preferably 2+ year experience
• Understanding of manufacturing principles, practices and environment
• Knowledge and understanding of Customer Care tenets and requirements
• Excellent negotiation abilities, interpersonal skills and ability to drive decisions with influence
• Demonstrated ability to successfully interface with external and internal parties
• Proficient software skills, including EXCEL, and SAP
• Ability to speak other languages beside English will be added advantage
• Experience working in other countries will be added advantage

 

COMPANY OVERVIEW

 

Baker Hughes is a leading supplier of oilfield services, products, technology and systems to the worldwide oil and natural gas industry. By being the service company that best anticipates, understands and exceeds our customers' expectations, Baker Hughes Advances Reservoir Performance. The company's 39,000-plus employees work in more than 80 countries in geomarket teams that help customers find, evaluate, drill, produce, transport and process hydrocarbon resources. Baker Hughes' technology centers in the world's leading energy markets are pushing the boundaries to overcome progressively more complex challenges. Baker Hughes develops solutions designed to help manage operating expenses, maximize reserve recovery and boost overall return on investment through the entire life cycle of an oil or gas asset. Collaboration is the foundation upon which Baker Hughes builds our business and develops next-generation products and services for drilling and evaluation, completions and production and fluids and chemicals. For more information on Baker Hughes' century-long history, visit our website.

 

Baker Hughes is an Equal Employment Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, gender, gender identity, marital status, pregnancy, race, national origin, ethnic origin, color, disability status, veteran status, religion, sexual orientation or any other protection guaranteed by local law.

If you are applying to a position in the US and you are an individual with disability or a disabled veteran status, religion, sexual orientation or any other protection guaranteed by local lawran and would like any type of assistance to submit an application or to attend any recruitment or selection event, we would like to help you to ensure that your experience is as smooth as possible. If you need assistance, information, or answers to your questions, feel free to contact us or have any of your representatives contact us at Baker Hughes Application Assistance Toll Free at 1-866-324-4562.This method of contact has been put in place ONLY to be used by those internal and external applicants who have a disability and are requesting accommodation.

Apply to Job