Customer Support Representative

Company: Cummins Inc.
Establish and maintain open communications with all other departments in order to provide information to and from the customers and to ensure that customer...

Description

• To provide specialist support to key customers in line with their requirements
• Responsible for highlighting and developing opportunities to increase sales
• Develop and manage relationships with current customers by making regular communications, meetings and visits
• Take the lead in problem resolution and outstanding issues with key customers
• Excellent knowledge and understanding of the market to ensure competitive advantage.
• Responsible for ensuring that the territory is achieving or exceeding agreed targets
• Liaise with sales and technical departments to capture business opportunities via common databases
• Coordinate enquiries between customers and CSRs
• Respond immediately to customer enquiries.
• Manage customer feedback to material planning, warehouse, sales and marketing, technical services and accounting.
• Actively promote customer awareness of special offers, packages and price updates.
• Efficient planning of deliverables in conjunction with material planning and warehouse planning.
• Manage the invoicing and documentation requirements.
• Establish and maintain open communications with all other departments in order to provide information to and from the customers and to ensure that customer needs are understood and met.
• Continuously improve work flows and inefficiencies to better serve the customer by using the Cummins tools.
• Maintain up to date awareness of targets agreed with the region and to use this when dealing with customers.
• Other duties as defined by the Manager.

Qualifications

Education, Licenses, Certifications:

• University or college degree required.
• Good Communication and written skills with an analytical mind is essential.
• Good overall product knowledge is essential.
• Good IT skills is required.

 Experience:

•  Should have experience of managing key accounts and developing new accounts.
•  Experience ideally within engineering industry.
•  Awareness of Cummins products and parts

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