Duty Manager (FEMALE) Al Manar Hotel Apartment Dubai
Job Specification- Duty Manager (FEMALE) Al Manar Hotel Apartment Dubai
Must be able to communicate in English writing and speaking and other languages are advantages. Good personality and charming is important to be the Assistant Manager in the way to represent himself on behalf of hotel management.
Al Manar Hotel Apartment:
AT A GLANCE
AlManar Hotel Apartment is your elegant luxury home in the heart of Dubai. The hotel offers impeccable service, understated luxury and excellent facilities. Each apartment is tastefully designed and luxuriously furnished. The choice of accommodation, business facilities, dining options and recreational activities makes the hotel ideal for business and leisure guests.
Al-Manar Hotel Apartment is just a 5 minutes’ drive from the Dubai International Airport, Major shopping mall-Deira City Centre, Al Mamzar park, Al Mamzar beach and just 10 minutes’ drive from the World Trade Centre and convention centre.
At Al-Manar Hotel Apartment friendly service and professional standards blend to offer an experience that is beyond compare.
JOB DESCRIPTION:
1. Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest’s.
2. Assists in VIP’s arrival departure in absence of guest relation officers.
3. Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour.
4. Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests.
5. Assists in sending guest messages or faxes.
6. Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows
7. Assists in handling room lock problems.
8. Prepares and checks for VIP’s arrival and escorts guests to rooms.
9. Co-ordinates with all departments concerned in order to maintain Front Office functions properly.
10. Operates the front office computer system in order to assist front office attendants.
11. Checks group department, fit and ensure switchboard makes appropriate wake up calls.
12. Handles guest complaints and other related problems and reports on the Assistant Manager’s log book.
13. Assists reception, business centre, cashier, concierge and bell captain during they are busy.
14. Answers guests inquires, handles complaints and attend to the needs of the guests.
15. Approves and sign for allowances, rebates etc., as required by Front Office Cashier.
16. Authorises charges to be made for late departures and/or compliments on them.
17. Promotes and maintains good public relations.
18. Motivates and maintains good staff relations.
19. Maintains and be guided of hotel policy on credit/lost and found hotel guests properties.
20. Follows up in credit check report, liaise with credit manager.
21. To responsible for front office operation during the absence of Front Office Manager (HO).
22. To discuss all matters that needed to follow up with the next shift Reception Manager.
23. Approves the working schedule for the front office attendants and submits them to front office manager (HO).
24. Assigns and Approves Duty roster for all Front desk staffs.
Highlights
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- Good Salary + Accommodation & Benefits
- Food
- VISA
- Tickets
- Recent full length photo required
Must be able to communicate in English writing and speaking and other languages are advantages. Good personality and charming is important to be the Assistant Manager in the way to represent himself on behalf of hotel management.
Al Manar Hotel Apartment:
AT A GLANCE
AlManar Hotel Apartment is your elegant luxury home in the heart of Dubai. The hotel offers impeccable service, understated luxury and excellent facilities. Each apartment is tastefully designed and luxuriously furnished. The choice of accommodation, business facilities, dining options and recreational activities makes the hotel ideal for business and leisure guests.
Al-Manar Hotel Apartment is just a 5 minutes’ drive from the Dubai International Airport, Major shopping mall-Deira City Centre, Al Mamzar park, Al Mamzar beach and just 10 minutes’ drive from the World Trade Centre and convention centre.
At Al-Manar Hotel Apartment friendly service and professional standards blend to offer an experience that is beyond compare.
JOB DESCRIPTION:
1. Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest’s.
2. Assists in VIP’s arrival departure in absence of guest relation officers.
3. Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour.
4. Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests.
5. Assists in sending guest messages or faxes.
6. Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows
7. Assists in handling room lock problems.
8. Prepares and checks for VIP’s arrival and escorts guests to rooms.
9. Co-ordinates with all departments concerned in order to maintain Front Office functions properly.
10. Operates the front office computer system in order to assist front office attendants.
11. Checks group department, fit and ensure switchboard makes appropriate wake up calls.
12. Handles guest complaints and other related problems and reports on the Assistant Manager’s log book.
13. Assists reception, business centre, cashier, concierge and bell captain during they are busy.
14. Answers guests inquires, handles complaints and attend to the needs of the guests.
15. Approves and sign for allowances, rebates etc., as required by Front Office Cashier.
16. Authorises charges to be made for late departures and/or compliments on them.
17. Promotes and maintains good public relations.
18. Motivates and maintains good staff relations.
19. Maintains and be guided of hotel policy on credit/lost and found hotel guests properties.
20. Follows up in credit check report, liaise with credit manager.
21. To responsible for front office operation during the absence of Front Office Manager (HO).
22. To discuss all matters that needed to follow up with the next shift Reception Manager.
23. Approves the working schedule for the front office attendants and submits them to front office manager (HO).
24. Assigns and Approves Duty roster for all Front desk staffs.
Highlights
- 20 minutes’ drive from the world trade center
- and Century Mall - km
- Deira city center - km
- Lamcy plaza - km
- Dubai creek km
- Gold souk - km
- Wafi city - km
- Dubai Mall - km
- Mall of the emirates - km
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