Field Engineer - Dubai
Genetec is currently looking for a candidate to fill the position of Field Engineer to serve the Middle East and Africa regions. The position is based in Dubai, United Arab Emirates. The Field Engineer will provide on-site and off-site professional services to Genetec customers, including proof-of-concept, on-site technical support, system deployment and commissioning, training, audits, and status assessments and will act as a general liaison between Genetec and its customers.
Responsibilities:
•Perform installation, audit, assessment, maintenance, and technical support of Genetec systems on customer premises.
•Act as a primary on-site and remote technical point of contact for key projects to Genetec’s partners.
•Develop and maintain a strong relationship with new and existing customers.
•Develop and maintain an extensive working knowledge of Genetec's solutions.
•Properly document issues encountered in the field in the Genetec trouble ticket system and customer relationship management (CRM) tool.
•Ensure timely escalation of critical customer related issues through proper channels.
•Ensure timely resolution of customer issues.
•Define product and functional requirements based on customer feedback and facilitate new product development work specific to the customer.
•Provide an open forum for questions regarding strategic plans, best practices, and advice on upgrades, special concerns, and ad hoc consulting for software implementation, integration, training, and change requests.
•Provide reporting as requested by Genetec and the customer.
Requirements:
•Fluent in Arabic and English. French or any other languages is an asset.
•Bachelor’s degree in Computer Sciences, Computer or Electrical Engineering, or equivalent experience
•Strong analytical and troubleshooting skills in both hardware and software.
•Able to multitask, work iteratively, and adjust work priorities.
•Experience in customer service, technical support, and project management.
•Must possess a valid driver’s license and passport.
•Capacity to travel 75% of the time.
Apply to Job
Responsibilities:
•Perform installation, audit, assessment, maintenance, and technical support of Genetec systems on customer premises.
•Act as a primary on-site and remote technical point of contact for key projects to Genetec’s partners.
•Develop and maintain a strong relationship with new and existing customers.
•Develop and maintain an extensive working knowledge of Genetec's solutions.
•Properly document issues encountered in the field in the Genetec trouble ticket system and customer relationship management (CRM) tool.
•Ensure timely escalation of critical customer related issues through proper channels.
•Ensure timely resolution of customer issues.
•Define product and functional requirements based on customer feedback and facilitate new product development work specific to the customer.
•Provide an open forum for questions regarding strategic plans, best practices, and advice on upgrades, special concerns, and ad hoc consulting for software implementation, integration, training, and change requests.
•Provide reporting as requested by Genetec and the customer.
Requirements:
•Fluent in Arabic and English. French or any other languages is an asset.
•Bachelor’s degree in Computer Sciences, Computer or Electrical Engineering, or equivalent experience
•Strong analytical and troubleshooting skills in both hardware and software.
•Able to multitask, work iteratively, and adjust work priorities.
•Experience in customer service, technical support, and project management.
•Must possess a valid driver’s license and passport.
•Capacity to travel 75% of the time.
Apply to Job