Front Desk Manager
Front Desk Manager
Primary Location: United Arab Emirates-Ajman-The Fairmont Ajman
Employee Status: Regular
Front Desk Manager
Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues and Leaders are turning moments into memories for our guests at Fairmont Hotels and Resorts. Showcase your leadership and interpersonal strengths as Front Office Manager, where you will lead our team of service ambassadors, maximize Front Office operations and ensure exceptional guest service.
Hotel Overview: Ideally situated on the Arabian Gulf in Ajman, UAE, the newly built Fairmont Ajman has opened May. The hotel close proximity to both Sharjah and Dubai airports. The hotel features guestrooms and suites, including two luxurious penthouse offerings, a multitude of dining options and fitness facilities. The beachfront location offers guests a wide range of leisure activities including water sports and diving as well as access to shopping and cultural excursions. Event planners can take advantage of 2, square meters of indoor function space as well as outdoor facilities.
Summary of Responsibilities:
Reporting to the Director of Rooms, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging service
Lead and manage all aspects of the Front Desk and ensure all service standards are followed
Maximize rooms revenue through participating in yield management meetings and implementingsupporting agreed upon Revenue Management strategies and practices
Handle guest concerns and react quickly, logging and notifying proper areas
Conduct regularly scheduled departmental meeting
Manage the departmental budget
Balance operational, administrative and Colleague needs
Assist guests regarding hotel facilities in an informative and helpful way
Follow department policies, procedures and service standards
Follow all safety policies
Other duties as assigned
Qualifications:
Previous leadership experience required
Previous Property Management System experience required
Computer literate in Microsoft Window applications required
University/College degree in a related discipline preferred
Must possess a professional presentation
Strong interpersonal and problem solving abilities
Highly responsible and reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Visa Requirements: Please note that you must be eligible to live and work in Ajman. We will assist successful applicants with the visa process and provide flights and accommodation.
APPLY TODAY: Whether you?re launching your career or seeking meaningful employment, we invite you to visit to learn more about Fairmont Hotels and Resorts?and the extraordinary opportunities that exist!
ABOUT FAIRMONT HOTELS and RESORTS
At Fairmont Hotels and Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That?s why you'll find exceptional work opportunities?throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific?as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels and Resorts is a celebrated collection of hotels that includes landmark locations like London?s The Savoy, New York?s The Plaza, and Shanghai?s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!
Job Level: Management / Supervisory
Schedule: Full-time
Shift: Rotating / Shift Work
Travel: No
Closing Date:.Feb., 4:: AM
Job Number: AJM5
Apply to Job
Primary Location: United Arab Emirates-Ajman-The Fairmont Ajman
Employee Status: Regular
Front Desk Manager
Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues and Leaders are turning moments into memories for our guests at Fairmont Hotels and Resorts. Showcase your leadership and interpersonal strengths as Front Office Manager, where you will lead our team of service ambassadors, maximize Front Office operations and ensure exceptional guest service.
Hotel Overview: Ideally situated on the Arabian Gulf in Ajman, UAE, the newly built Fairmont Ajman has opened May. The hotel close proximity to both Sharjah and Dubai airports. The hotel features guestrooms and suites, including two luxurious penthouse offerings, a multitude of dining options and fitness facilities. The beachfront location offers guests a wide range of leisure activities including water sports and diving as well as access to shopping and cultural excursions. Event planners can take advantage of 2, square meters of indoor function space as well as outdoor facilities.
Summary of Responsibilities:
Reporting to the Director of Rooms, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging service
Lead and manage all aspects of the Front Desk and ensure all service standards are followed
Maximize rooms revenue through participating in yield management meetings and implementingsupporting agreed upon Revenue Management strategies and practices
Handle guest concerns and react quickly, logging and notifying proper areas
Conduct regularly scheduled departmental meeting
Manage the departmental budget
Balance operational, administrative and Colleague needs
Assist guests regarding hotel facilities in an informative and helpful way
Follow department policies, procedures and service standards
Follow all safety policies
Other duties as assigned
Qualifications:
Previous leadership experience required
Previous Property Management System experience required
Computer literate in Microsoft Window applications required
University/College degree in a related discipline preferred
Must possess a professional presentation
Strong interpersonal and problem solving abilities
Highly responsible and reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Visa Requirements: Please note that you must be eligible to live and work in Ajman. We will assist successful applicants with the visa process and provide flights and accommodation.
APPLY TODAY: Whether you?re launching your career or seeking meaningful employment, we invite you to visit to learn more about Fairmont Hotels and Resorts?and the extraordinary opportunities that exist!
ABOUT FAIRMONT HOTELS and RESORTS
At Fairmont Hotels and Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That?s why you'll find exceptional work opportunities?throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific?as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels and Resorts is a celebrated collection of hotels that includes landmark locations like London?s The Savoy, New York?s The Plaza, and Shanghai?s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!
Job Level: Management / Supervisory
Schedule: Full-time
Shift: Rotating / Shift Work
Travel: No
Closing Date:.Feb., 4:: AM
Job Number: AJM5
Apply to Job