Front Office Manager (Vivus)
Company:
Meraas Holding
The Front Office Manager, will assist in overseeing the Front Office team, which is the main connection between the Guest, the hotel, and the various hotel...
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The Front Office Manager, will assist in overseeing the Front Office team, which is the main connection between the Guest, the hotel, and the various hotel...
Description
Meraas Holding is a Dubai based development company with an innovative approach to architecture and master planning. We are committed to shaping the landscape of Dubai by building sustainable projects of the highest quality. People are the focus of everything we do and our aim is to enhance the way people work, live and play in the communities that we build. We pride ourselves on recruiting the most talented professionals locally, internationally and selecting partners who are leaders in their fields, ensuring that we deliver on all of our commitments.
We are seeking Front Office Manager for the Bluewaters Resorts at the upcoming vibrant destination and home of Ain Dubai.
Bluewaters is a man-made mixed use island located off the coast of Jumeirah Beach Residence. Ain Dubai, the world’s largest observation wheel, forms the unique centerpiece of this development that is poised to become one of the world’s largest tourism hotspots.
The island will also feature distinctive retail, residential, hospitality and entertainment zones, for more information: http://www.meraas.com/destinations/bluewaters-island/
The Front Office Manager, will assist in overseeing the Front Office team, which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests. He / She should be an ambassador for the company and the hotel.
The island will also feature distinctive retail, residential, hospitality and entertainment zones, for more information: http://www.meraas.com/destinations/bluewaters-island/
The Front Office Manager, will assist in overseeing the Front Office team, which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests. He / She should be an ambassador for the company and the hotel.
Preference will be given to qualified candidates who can demonstrate experience in the following;
• Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
• Work in conjunction with accounting to maintain and minimize levels of account receivables.
• Complete audit procedures, as needed
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
• Work in conjunction with accounting to maintain and minimize levels of account receivables.
• Complete audit procedures, as needed
Qualifications
The ideal candidate will come from a hospitality background and will hold a University Degree/Diploma in hotel management or a related field with experience in opening, managing and re-positioning a hotel with clear track record. He/She will also hold over 10 – 15 years’ experience in the hospitality industry, ideally including 3 – 5 years’ experience as Front Office Manager
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