Front Office Supervisor Al Manar Hotel Apartment Dubai
Job Specification- Front Office Receptionist/ Supervisor Al Manar Hotel Apartment Dubai
A positive attitude and excellent communication skills. Experience of motivating and leading a winning team. Ability to remain calm whilst under pressure. Knowledge of Opera / Fidelio / Other world Class Property Management System is required.
Al Manar Hotel Apartment:
AT A GLANCE
AlManar Hotel Apartment is your elegant luxury home in the heart of Dubai. The hotel offers impeccable service, understated luxury and excellent facilities. Each apartment is tastefully designed and luxuriously furnished. The choice of accommodation, business facilities, dining options and recreational activities makes the hotel ideal for business and leisure guests.
Al-Manar Hotel Apartment is just a 5 minutes’ drive from the Dubai International Airport, Major shopping mall-Deira City Centre, Al Mamzar park, Al Mamzar beach and just 10 minutes’ drive from the World Trade Centre and convention centre.
At Al-Manar Hotel Apartment friendly service and professional standards blend to offer an experience that is beyond compare.
JOB DESCRIPTION:
1. Ensure Outstanding customer care at all times.
2. Maintains a friendly, cheerful and courteous demeanor at all times.
3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
4. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
5. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
6. Supervise daily shift process ensuring all team members adhere to standard operating procedures.
7. Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
8. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
9. Adhere to company credit limit / floor limit policies.
10. Allocate rooms to expected arrivals after checking the guests preferences and special requests.
11. Build strong relationships and liaise with all other department’s especially housekeeping, reservations etc.
12. Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) and paging for in-house guests.
13. Cross Check all billing instructions are correctly updated
14. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
15. Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
16. Performs other duties as assigned, requested or deemed necessary by management.
17. Ensure Front office log book and hotel log book is always updated and actioned upon.
18. Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
19. Participate in hotel committees and task force assignments.
20. Assist all departments in servicing the guests during high volume periods.
21. Takes responsibility in the absence of the Duty Manager / Front office manager
22. As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team
Highlights
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- Good Salary + Accommodation & Benefits
- Food
- VISA
- Tickets
- Recent full length photo required
A positive attitude and excellent communication skills. Experience of motivating and leading a winning team. Ability to remain calm whilst under pressure. Knowledge of Opera / Fidelio / Other world Class Property Management System is required.
Al Manar Hotel Apartment:
AT A GLANCE
AlManar Hotel Apartment is your elegant luxury home in the heart of Dubai. The hotel offers impeccable service, understated luxury and excellent facilities. Each apartment is tastefully designed and luxuriously furnished. The choice of accommodation, business facilities, dining options and recreational activities makes the hotel ideal for business and leisure guests.
Al-Manar Hotel Apartment is just a 5 minutes’ drive from the Dubai International Airport, Major shopping mall-Deira City Centre, Al Mamzar park, Al Mamzar beach and just 10 minutes’ drive from the World Trade Centre and convention centre.
At Al-Manar Hotel Apartment friendly service and professional standards blend to offer an experience that is beyond compare.
JOB DESCRIPTION:
1. Ensure Outstanding customer care at all times.
2. Maintains a friendly, cheerful and courteous demeanor at all times.
3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
4. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
5. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
6. Supervise daily shift process ensuring all team members adhere to standard operating procedures.
7. Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
8. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
9. Adhere to company credit limit / floor limit policies.
10. Allocate rooms to expected arrivals after checking the guests preferences and special requests.
11. Build strong relationships and liaise with all other department’s especially housekeeping, reservations etc.
12. Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) and paging for in-house guests.
13. Cross Check all billing instructions are correctly updated
14. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
15. Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
16. Performs other duties as assigned, requested or deemed necessary by management.
17. Ensure Front office log book and hotel log book is always updated and actioned upon.
18. Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
19. Participate in hotel committees and task force assignments.
20. Assist all departments in servicing the guests during high volume periods.
21. Takes responsibility in the absence of the Duty Manager / Front office manager
22. As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team
Highlights
- 20 minutes’ drive from the world trade center
- and Century Mall - km
- Deira city center - km
- Lamcy plaza - km
- Dubai creek km
- Gold souk - km
- Wafi city - km
- Dubai Mall - km
- Mall of the emirates - km
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