Group Sales Executive

Company: Marriott International, Inc

Dubai is a cosmopolitan city built on irrepressible ambition and unsurpassed luxury. Home to the world’s tallest building, the largest shopping mall, the iconic Palm Jumeirah and now the landmark JW Marriott Marquis Dubai, it is a place for those who seek the best the world has to offer.

 

The Marquis brand is a quality standard for the finest properties in the Marriott portfolio, synonymous with intuitive service and refined taste. The JW Marriott Marquis Dubai has instantly gained status as one of the region’s most compelling destinations, offering service and facilities that have been carefully crafted around the expectations of the world’s most discerning travelers.

 

Comprising two iconic towers, the JW Marriott Marquis Dubai stands elevated above Dubai’s Business Bay on Sheikh Zayed Road, the heart of one of the most desirable locations in the city.

 

The hotel features elegantly conceived accommodation, outstanding event and business facilities, a collection of 14 stylish bars and restaurants and the haven of health and relaxation that is Saray Spa and Health Club. A marriage of rich and colorful cultural inspirations and design finesse makes it a destination with distinctive character and ambience.

Qualifications

JOB SUMMARY 

To enter all group bookings to the Marsha and Opera PMS System. Assure that information of customer appears correctly in hotel systems.  Manages tentative and definite group blocks in Opera versus Marsha.  Update hotel systems with details for definite groups and provide rooming list to the Event Management.  Handle required administration for groups in professional manner.

 

Candidate Profile

Education

Skills and Knowledge

Absolute understanding of the JW Marriott Dubai group and catering positioning of the hotel.

Knowledge of possible capacities and catering styles of the hotel.

Absolute understanding of the operations of the JW Marriott Hotel Dubai

Effective communication skills

Personal administration skills and role modeling

Guest conflict resolution skills

 

Business Results

Balanced Scorecard Results:  Implements strategies and executes activities to drive and continuously improve financial results, guest satisfaction, human capital index and market share

 

Essential Functions

• Enter and manage tentative and definite group blocks into Opera.
• Update definite groups and build group blocks into Marsha
• Secure rooming list prior to cut-off dates and input to Marsha
• Focus on all necessary details  - flight details, special requests, transportation and visas
• Track group slippage and history for post-group analysis.
• Track all rate changes made to Opera PMS versus Marsha rates
• Audit Marsha and Opera to ensure rooms inventory are balanced and reservation details are correct
• Customer liaison is required
• Send personal offer of quotation within 24 hours
• Ensure all files are tidy and up to date.
• Ensure re-active sales office files are maintained in an accurate and sensible order at all times,
• Ensure re-active sales office is clean and tidy and all times, attend and participate in department meetings.
• Attend and participate in department meetings.
• Ensure open communication is maintained at all times with all hotel departments.

Establish lasting, favorable relationships with customers and provide them with an intelligent, cooperative professional service.

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