GROUPS & EVENTS SALES EXECUTIVE
Company:
Starwoodcareers
Copies to be sent to DOSM/ADOS, Revenue & Executive Assistant Manager. Take part in special projects as directed by the Director of Events or Assistant Director...
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Copies to be sent to DOSM/ADOS, Revenue & Executive Assistant Manager. Take part in special projects as directed by the Director of Events or Assistant Director...
Description:
Scope and general purpose of the job:
Handling all residential and or non-residential enquiries in order to maximize revenue and meeting space utilization for all enquires for up to 100 persons, via all channels; telephone, mobile and emails, ensuring that all enquires are handled within the correct time frame as per the company standard and that each evening there are no pending enquires in your in box that have not been responded to. For all signed and confirmed contracted business assigned to you, you will be totally responsible for gleaning all the relevant information from the client to successful communicate to the operations team via the production of a detailed Banquet Event Order. You are fully accountable for all payments, permission for third parties and ensuing that the DTCM Portal has been completed for event approval.
Performance Requirements:
Ensure the standard template of responses is always used and personalised as and when appropriate and within the time frames set out by the company. The standard response time should always be the same working day; however, timelines for response back to the client is defined by the client's expectations, which will vary for each request and must be confirmed with client at the time of enquiry. You must ensure that you always have a clear understanding of the hotel's overall operational obligations to manage all enquiries accordingly.
Traces to be set for every enquiry within 24 hours & ensure trace report is updated daily.
Always ensure that the relevant account person is cc'd in to the proposal and all other correspondents, from either the Corporate Sales Team or Groups & Events Sales Team, so that they may successful follow up with their respective clients to secure and confirm the event.
Any lost business should be flagged with the both the Director of Events, along with the Director of Sales; Groups & Events so that they may follow for any other business potential.
Update all activities and call details in Opera daily. (do not wait until the end of the week).
Group files to be opened for all definite business, which should have all related correspondence contained within the file.
Ensure that all BEO's are issued timely to the operations team. For larger events or more complicated events please arrange as and when required a client pre-con with the operations team.
Ensure that all revenue is updated in the system daily, so that the relevant financial reports can be produced as and when required.
All bookings must be actualized when they have happened and updated in the system accordingly.
Departmental liaison
Produce accurate and timely BEO's enabling the operations team to fulfil the exact requirement of the client's events.
To provide all required information to concerned departments whilst maintaining effective communication with clients regarding credit policy, receipt of signed contract and deposit as per the timelines.
Attend daily sales meeting and provide accurate updates to team on bookings and enquiries.
Group updates on definite, prospect, tentative and lost business to be shared with the team during the weekly sales meeting
To ensure tentative/prospect business block information is updated on a weekly basis & provide accurate updates to the DOE each Sunday, for the weekly revenue strategy meeting.
Work closely with the hotel sales team and Marriott/Marriott/Starwood global sales teams to action enquiries and maximise conversions.
Effectively manage the Group Demand Calendar that needs to be updated on a 15/30/60/90-day timeline. Copies to be sent to DOSM/ADOS, Revenue & Executive Assistant Manager.
Self-Management
Effectively manage your time ensuring the completion of all pre-set tasks daily.
To participate in all departmental and Starwood training courses as and when required.
Participate in annual Starvoice survey.
Must at times, demonstrate positive body language while communicating and interacting with external & internal customers.
Take part in special projects as directed by the Director of Events or Assistant Director of Events.
To strictly adhere to the ‘Team Norms ' at all times.
Pricing
Actively source competition information and share the same with the team on a regular basis. To obtain a complete knowledge of competitor products that can be useful while dealing with customers to understand our positioning in the market place.
Ensure pricing guidelines are adhered to always, it is your role to ensure that all events are profitable for the hotel and revenue is maximized at every given opportunity.
For larger events - post event financial evaluations need to be completed to review just how profitable they have been and any key learnings shared with the entire team.
Responsible for maximizing all hotel revenue and profitability by converting group leads from various sources e.g. ISAC, Client direct, Cvent, third parties and other vendors.
Customer relationships
Ensure that you always present a pleasant, positive and professional image to all customers always.
Ensure that all site inspections are conducted in a professional manner adhering to the core standards of the department and the company. It is your role to take all your clients on a journey (story telling) and creating wow memorable experiences to win the business.
Work on a buddy system with the sales team to overcome challenges and increase guest satisfaction by maintaining effective communication externally & internally. Insure that all proposals have been cc'd in to the relevant sales colleague for them to follow up.
Ensure that all client correspondents and calls have been recorded in opera, thus enabling the team to offer an proficient seamless service from the entire team.
Pre Con; a meeting should take place a few days before the actual event, on site at the hotel with all key stakeholders.
Post Con (de-brief) should be conducted while the clients are still at the hotel or a date agreed, which is clearly mentioned on the BEO for all senior stakeholders to attend and hear customer feedback first hand.
For smaller events, ensure that all exit interviews are conducted with all clients to ascertain satisfaction levels, also with a view to securing repeat business and/or identifying potential future locations within the Marriott/Marriott/Starwood through Team Hot mechanism. The client should also be advised at this time that the Customer Experience Index (post event survey) will be emailed to them to complete in order to achieve team goals.
Ensure that client confidently is maintained always.
Requirements
Ability to multi task & work under pressure with limited resources, with the ability to appreciate the big picture, whilst having a talent for detail and an inherent thoroughness in task approach, follow up and completion.
You must comply to the dress standards as per the hotels policy, respecting business attire at all times.
Excellent organisational/administrative skills with good sound office management experience.
Adhere to Marriott/Starwood Telephone etiquettes.
Strong writing skills with excellent spelling & grammar.
Ensure thorough understanding of all Marriott/Starwood corporate programs that have an impact on group business e.g. Global preferred program, SET preferred Program, TEAMHOT besides being aware of hotspot applications. Actively use TEAMHOT as a mean of referral, achieving agreed targets & work to exceed pre-set targets.
To keep up to date with Marriott/Starwood information by regularly reviewing Marriott/Starwood ONE intranet site.
To ensure knowledge and complete understanding of Opera and adherence to company standards.
To respond to future changes in the department as and when may be required by the hotel and/or company.
To strictly adhere to the Standard Operating Procedures (SOP), timings, code of conduct and deadlines set by the department, hotel and the company.
Your working week is based on 54 hours over a 5-day working week. Note working weekends will be as and when required subject to the needs of the events business.
Team player - with a sense of humor even in the face of adversity.
Additional Duties will be assigned as required by the Department.
Department
SALES & MARKETING
Location
LE MERIDIEN
DUBAI HOTEL AND CONFERENCE CENTRE
Company Description
Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you'll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World
Handling all residential and or non-residential enquiries in order to maximize revenue and meeting space utilization for all enquires for up to 100 persons, via all channels; telephone, mobile and emails, ensuring that all enquires are handled within the correct time frame as per the company standard and that each evening there are no pending enquires in your in box that have not been responded to. For all signed and confirmed contracted business assigned to you, you will be totally responsible for gleaning all the relevant information from the client to successful communicate to the operations team via the production of a detailed Banquet Event Order. You are fully accountable for all payments, permission for third parties and ensuing that the DTCM Portal has been completed for event approval.
Performance Requirements:
Ensure the standard template of responses is always used and personalised as and when appropriate and within the time frames set out by the company. The standard response time should always be the same working day; however, timelines for response back to the client is defined by the client's expectations, which will vary for each request and must be confirmed with client at the time of enquiry. You must ensure that you always have a clear understanding of the hotel's overall operational obligations to manage all enquiries accordingly.
Traces to be set for every enquiry within 24 hours & ensure trace report is updated daily.
Always ensure that the relevant account person is cc'd in to the proposal and all other correspondents, from either the Corporate Sales Team or Groups & Events Sales Team, so that they may successful follow up with their respective clients to secure and confirm the event.
Any lost business should be flagged with the both the Director of Events, along with the Director of Sales; Groups & Events so that they may follow for any other business potential.
Update all activities and call details in Opera daily. (do not wait until the end of the week).
Group files to be opened for all definite business, which should have all related correspondence contained within the file.
Ensure that all BEO's are issued timely to the operations team. For larger events or more complicated events please arrange as and when required a client pre-con with the operations team.
Ensure that all revenue is updated in the system daily, so that the relevant financial reports can be produced as and when required.
All bookings must be actualized when they have happened and updated in the system accordingly.
Departmental liaison
Produce accurate and timely BEO's enabling the operations team to fulfil the exact requirement of the client's events.
To provide all required information to concerned departments whilst maintaining effective communication with clients regarding credit policy, receipt of signed contract and deposit as per the timelines.
Attend daily sales meeting and provide accurate updates to team on bookings and enquiries.
Group updates on definite, prospect, tentative and lost business to be shared with the team during the weekly sales meeting
To ensure tentative/prospect business block information is updated on a weekly basis & provide accurate updates to the DOE each Sunday, for the weekly revenue strategy meeting.
Work closely with the hotel sales team and Marriott/Marriott/Starwood global sales teams to action enquiries and maximise conversions.
Effectively manage the Group Demand Calendar that needs to be updated on a 15/30/60/90-day timeline. Copies to be sent to DOSM/ADOS, Revenue & Executive Assistant Manager.
Self-Management
Effectively manage your time ensuring the completion of all pre-set tasks daily.
To participate in all departmental and Starwood training courses as and when required.
Participate in annual Starvoice survey.
Must at times, demonstrate positive body language while communicating and interacting with external & internal customers.
Take part in special projects as directed by the Director of Events or Assistant Director of Events.
To strictly adhere to the ‘Team Norms ' at all times.
Pricing
Actively source competition information and share the same with the team on a regular basis. To obtain a complete knowledge of competitor products that can be useful while dealing with customers to understand our positioning in the market place.
Ensure pricing guidelines are adhered to always, it is your role to ensure that all events are profitable for the hotel and revenue is maximized at every given opportunity.
For larger events - post event financial evaluations need to be completed to review just how profitable they have been and any key learnings shared with the entire team.
Responsible for maximizing all hotel revenue and profitability by converting group leads from various sources e.g. ISAC, Client direct, Cvent, third parties and other vendors.
Customer relationships
Ensure that you always present a pleasant, positive and professional image to all customers always.
Ensure that all site inspections are conducted in a professional manner adhering to the core standards of the department and the company. It is your role to take all your clients on a journey (story telling) and creating wow memorable experiences to win the business.
Work on a buddy system with the sales team to overcome challenges and increase guest satisfaction by maintaining effective communication externally & internally. Insure that all proposals have been cc'd in to the relevant sales colleague for them to follow up.
Ensure that all client correspondents and calls have been recorded in opera, thus enabling the team to offer an proficient seamless service from the entire team.
Pre Con; a meeting should take place a few days before the actual event, on site at the hotel with all key stakeholders.
Post Con (de-brief) should be conducted while the clients are still at the hotel or a date agreed, which is clearly mentioned on the BEO for all senior stakeholders to attend and hear customer feedback first hand.
For smaller events, ensure that all exit interviews are conducted with all clients to ascertain satisfaction levels, also with a view to securing repeat business and/or identifying potential future locations within the Marriott/Marriott/Starwood through Team Hot mechanism. The client should also be advised at this time that the Customer Experience Index (post event survey) will be emailed to them to complete in order to achieve team goals.
Ensure that client confidently is maintained always.
Requirements
Ability to multi task & work under pressure with limited resources, with the ability to appreciate the big picture, whilst having a talent for detail and an inherent thoroughness in task approach, follow up and completion.
You must comply to the dress standards as per the hotels policy, respecting business attire at all times.
Excellent organisational/administrative skills with good sound office management experience.
Adhere to Marriott/Starwood Telephone etiquettes.
Strong writing skills with excellent spelling & grammar.
Ensure thorough understanding of all Marriott/Starwood corporate programs that have an impact on group business e.g. Global preferred program, SET preferred Program, TEAMHOT besides being aware of hotspot applications. Actively use TEAMHOT as a mean of referral, achieving agreed targets & work to exceed pre-set targets.
To keep up to date with Marriott/Starwood information by regularly reviewing Marriott/Starwood ONE intranet site.
To ensure knowledge and complete understanding of Opera and adherence to company standards.
To respond to future changes in the department as and when may be required by the hotel and/or company.
To strictly adhere to the Standard Operating Procedures (SOP), timings, code of conduct and deadlines set by the department, hotel and the company.
Your working week is based on 54 hours over a 5-day working week. Note working weekends will be as and when required subject to the needs of the events business.
Team player - with a sense of humor even in the face of adversity.
Additional Duties will be assigned as required by the Department.
Department
SALES & MARKETING
Location
LE MERIDIEN
DUBAI HOTEL AND CONFERENCE CENTRE
Company Description
Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you'll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World
Apply to Job