Guest Relations Manager
Company:
Accor Hospitality Group
The Sofitel brand is based on three core values guaranteed by each employee every day:. It is the legacy received and transmitted by all those involved in the...
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The Sofitel brand is based on three core values guaranteed by each employee every day:. It is the legacy received and transmitted by all those involved in the...
Description:
Hotel or EntitySofitel Dubai The Palm Resort & SpaManaged hotel
City DUBAI
State Northern UAE
Country
United Arab Emirates
Located on the prestigious Palm Jumeirah, Sofitel The Palm, Dubai is a Polynesian themed resort, comprising 361 contemporary rooms & suites and 182 serviced residences. The luxury beachside hotel offers a large variety of dining options with 8 restaurants and 7 lounges including French, Chinese and Seafood restaurants. The wide array of leisure facilities includes a So Fit health club, a 2,500 sqm So Spa, 2 tennis courts, a private beach, a night club and entertainment activities for families. A unique destination on Dubai's Palm Jumeirah, the resort strikes an elegant balance between luxurious facilities, a relaxed Polynesian island feel and Sofitel's sophisticated French art de recevoir. Discover the hotel
Skills
Level of Education Bachelor / Licence
Areas of study Hospitality Management
Professional experiences 1 to 2 years
Languages essential English (Primary tongue)
Essential and optional requirements
Excel
Power Point
Word
Opéra
Key tasks
To be an ambassador of the hotel, in and outside the work place.
To oversee the Guest Relations operations and ensuring that the hotel standards and procedures are fully known and followed.
To provide a personalized service to all the guests, fully aware and following the hotel standards and procedures.
To ensure appropriate stock level for the smooth run of the Guest Relations operations and to prepare requisitions accordingly.
To ensure a proper coverage and supervision of the Guest Relations sections at all times.
To ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service.
To ensure that the privacy of the guests and the confidentiality of the information is respected.
To act as a representative of the Management when dealing with guest complaints or if a member of the Lobby Hostess team is facing difficulties that she/ he cannot solve on her/ his own.
To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.
To assist the Inspired Meetings teams and any other department in guest relation needs or pre-event arrangements.
To personally welcome guests and escort them to their rooms, outlets or other public areas as requested.
To ensure uncompromising levels of cleanliness and maintenance through own responsibility.
To use appropriate materials, equipments and supplies for the smooth run of the guest relation operations and to ask for requisitions accordingly.
To use the proper telephone etiquette as per Sofitel standards.
To be most of the time in the guest area and to socialize with guests, playing a Public Relations role, in order to build strong and long-term relationships.
To ensure that the privacy of the guests and the confidentiality of the information is respected.
To be fully aware of and to report all guest comments or complaints.
Sofitel and its Ambassadors
The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.
Through their actions and know-how, the Men and Women that are the creators of Sofitel's luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.
City DUBAI
State Northern UAE
Country
United Arab Emirates
Located on the prestigious Palm Jumeirah, Sofitel The Palm, Dubai is a Polynesian themed resort, comprising 361 contemporary rooms & suites and 182 serviced residences. The luxury beachside hotel offers a large variety of dining options with 8 restaurants and 7 lounges including French, Chinese and Seafood restaurants. The wide array of leisure facilities includes a So Fit health club, a 2,500 sqm So Spa, 2 tennis courts, a private beach, a night club and entertainment activities for families. A unique destination on Dubai's Palm Jumeirah, the resort strikes an elegant balance between luxurious facilities, a relaxed Polynesian island feel and Sofitel's sophisticated French art de recevoir. Discover the hotel
Skills
Level of Education Bachelor / Licence
Areas of study Hospitality Management
Professional experiences 1 to 2 years
Languages essential English (Primary tongue)
Essential and optional requirements
Excel
Power Point
Word
Opéra
Key tasks
To be an ambassador of the hotel, in and outside the work place.
To oversee the Guest Relations operations and ensuring that the hotel standards and procedures are fully known and followed.
To provide a personalized service to all the guests, fully aware and following the hotel standards and procedures.
To ensure appropriate stock level for the smooth run of the Guest Relations operations and to prepare requisitions accordingly.
To ensure a proper coverage and supervision of the Guest Relations sections at all times.
To ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service.
To ensure that the privacy of the guests and the confidentiality of the information is respected.
To act as a representative of the Management when dealing with guest complaints or if a member of the Lobby Hostess team is facing difficulties that she/ he cannot solve on her/ his own.
To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.
To assist the Inspired Meetings teams and any other department in guest relation needs or pre-event arrangements.
To personally welcome guests and escort them to their rooms, outlets or other public areas as requested.
To ensure uncompromising levels of cleanliness and maintenance through own responsibility.
To use appropriate materials, equipments and supplies for the smooth run of the guest relation operations and to ask for requisitions accordingly.
To use the proper telephone etiquette as per Sofitel standards.
To be most of the time in the guest area and to socialize with guests, playing a Public Relations role, in order to build strong and long-term relationships.
To ensure that the privacy of the guests and the confidentiality of the information is respected.
To be fully aware of and to report all guest comments or complaints.
Sofitel and its Ambassadors
The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.
Through their actions and know-how, the Men and Women that are the creators of Sofitel's luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.
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