Head – Food & Beverage

The Head – F&B; will ensure: - the delivery of the highest operational and service standards in all F&B; outlets to maximize revenue, profit and guest satisfaction whilst complying with all required health and safety, hygiene and food safety regulations

Are You a Star? JOB PURPOSE

• To ensure full compliance with Health & Safety legislation, including food hygiene
• The development and delivery of the F&B; strategy in conjunction with the Commercial Director. To include leading the Food & Beverage development across the site, creating compelling business cases and managing delivery to achieve the ROIC (return on investment capital)
• To drive a department focused on exceptional guest experience achieving all food KPI targets
• To achieve the F&B; budget revenue and profit target. Applying high street Restaurant marketing approaches (within the context of the LEGOLAND PARK brand) to ensure revenue maximization and robust cost management systems to convert to profit)
• To demonstrate flexibility of working patterns over a 7 day trading week, involving weekend and Public Holiday commitment
• As a key member of the Departmental Management Team participate in and drive the strategic direction of the business and the long term plan

BUSINESS IMPACT/RESULTS

• Manage the department against this budget, applying management processes to pro-actively adjust cost performance in light of revenue projections to manage profit
• Create clear lines of budget responsibility for each F&B; Manager/Supervisor/ Team Leader and ensure budget holders are suitably trained to manage these responsibilities
• Measure and maintain high operational standards on a daily basis taking appropriate action to rectify identified poor standards
• Lead the department to ensure LEGOLAND offers relevant food offerings that are sold at the correct price to appeal to its visitor audience, in conjunction with the relevant Merlin Business Support teams
• Lead and motivate the F&B; team with suitable mechanics to maximize revenue opportunities through up-selling
• Deliver guest satisfaction targets through exceptional unit standards, maximum product availability and ensure the team genuinely exceed customer expectations. Actions and processes to be in place to ensure that the requirements and feedback of the guest are actively sought, taken on board and acted upon
• Build promotion plan in conjunction with the Commercial Director to ensure sales are maximized through the F&B; operation
• Control and co-ordinate stock holding policy to ensure optimum use of working capital. Set specific stock levels, ensuring adequate monitoring procedures are in place
• Implement system for consistently measuring own performance against competitors including other Merlin parks & leisure attractions in the market place
• Perform shifts as required and as a senior Department Manager at weekends ensure that the daily operation of the park is geared to meet the guests and employees needs

CREATIVITY

• Annually review and identify new ventures that will add additional value to the Resort. Regularly review performance of established ventures measuring against pre-set KPI’s
• Continue to aid development of LEGOLAND brand values
• Works closely with the commercial Director to ensure menus are selected for the coming season are as per group strategy and that they reflect our core market / age profile
• Leads in conjunction with the Commercial Director the development of new commercial streams, working with other departments across the park, to define and create new commercially profitable revenue opportunities

COMMUNICATION

• Manage and oversee the day to day operational challenges within the Food & Beverage department through a strong and empowered management competency level, commitment, drive, energy and positive approach
• Hold regular operational measurement and action review meetings with brand partners
• Demonstrate and promote Merlin values to all colleagues
• Measure and maintain high operational standards on a daily basis taking appropriate action to rectify identified poor standards
• Forge close communication with the F&B; central support teams accurately review sales, understand current consumer trends / PPG (Profit per Guest) and ensure this is reflected in the buying strategy

DECISION MAKING & AUTONOMY

• Responsibility for all F&B; developments ensuring the Capex spent achieves ROI targets and be accountable for the development of the units look and feel so that they are consistent with the brand standards
• Adopt and apply relevant margin reporting tools and information to allow area to meet its margin % expectations, including regular stock-takes and suitable promotional techniques
• Develop trading partnerships which can lead to consumer/trade promotional opportunities and facilitate meetings and introductions as appropriate
• Ensure the F&B; department in conjunction with the Commercial Director has a clear and logical strategy, updated annually and aligned behind the LEGOLAND brand and strategy

APPLIED KNOWLEDGE & SPECIALIST SKILLS

• Apply latest high street / industry standards to ensure the products/food offering we sell are appealing in the context of the the external marketplace
• Align the F&B; strategic plan and in conjunction with the group teams, create a long term development plan for the F&B; function, incorporating sales trends and expectations, customer feedback and relevant financial return expectations
• Work closely with Marketing team to ensure all F&B; units are adhering to brand standards on signage and products
• Works as part of Group F&B; as required, assisting in new projects or openings as required
• Oversee the delivery of specification manuals for every unit detailing exactly how each dish or food item should be presented to the guest, to ensure consistency and improve speed of service

MANAGING RESOURCES

• Develop all managers, staff and team leaders through regular performance reviews, action planning, and encouragement and on the job coaching
• Ensure employee development initiatives are in place and that these are regularly monitored
• Ensure all employees in the department have objectives and appraisals completed annually
• Develop a succession plan for the department working with HR to identify training and development needs. Support the Talent Management and Personal Development Plan programmes
• Drive customer service training instilling a best practice culture amongst employees ensuring employees are accountable for their actions
• Ensure training programmes result in sustained improvement in service and operational standards across all outlets, working with the park Training & Development team
• Improve Staff satisfaction scores where possible on employee satisfaction, leadership capabilities, understanding of job and responsibility, teamwork and working environment

COMPLEXITY & PROBLEM SOLVING

• Align the F&B; strategic plan and in conjunction with the group teams, create a long term development plan for the F&B; function, incorporating sales trends and expectations, customer feedback and relevant financial return expectations
• Build a promotion plan to ensure sales are maximized through the F&B; operation.

The Best Part of The Story We offer a competitive salary and benefits package which includes; housing allowance, annual flight allowance, comprehensive medical coverage, life and accident insurance and other generous allowances.

We also care about your career development supported by Learning opportunities for those seeking a long-term future in the Company.

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