Housekeeping Coordinator

Lapita is a Polynesian themed hotel, located in the heart of Dubai Parks and Resorts. A hotel which is dedicated to families and friends who want to stay close to all the activities that the theme parks will be offering. With 504 rooms, including 60 suites and 3 villas, Lapita is the perfect relaxation point after a day of adventures and fun.

Part of Marriott’s Autograph Collection, this amazing hotel will offer five food and beverage outlets, several Outdoor pools and a Lazy River, a Spa & Health Club, Luna & Nova Kids & Teen as well as meeting and event facilities. The hotel’s name was inspired by the pre-historic Pacific Ocean people and their journey and settlement into the Islands (the Lapita movement). The design draws its inspiration from the exotic Polynesian tropical landscapes, featuring Polynesian flowers, lagoon-style pools, and themed activities.

Autograph Collection features a select group of upscale and luxury independent partner hotels, each with its own distinct personality, experience, style and features. Located in major cities and desirable destinations around the world, Autograph guests favor hotel stays that reflect their own unique and personal styles. Be a part of our team and deliver an innovative guest experiences that resists predictability.

Qualifications

Description

To assist in providing high standard of administration and non-administration support to the Housekeeping Department.

Candidate Profile

Skills and Knowledge

• Communication skills
• Computer skills
• Ability to interact with different cultures
• Ability to balance department guests and associates needs
• Training skills
• Good oral and written communication skills in English
• Able to work under pressure at times
• Ability to be versatile

Business Results

Balanced Scorecard Results: Implements strategies and executes activities to drive and continuously improve financial results, guest satisfaction, and human capital index and market share.

Essential Functions

• Complete required Housekeeping paperwork, including reports, worksheets, activity logs, and checklists.
• Respond promptly to requests from guests, Front Desk, or At Your Service requests.
• Request preventative maintenance or non-urgent repairs using appropriate method (, Hotline, Guestware, Mystique, MLR communication).
• Document and report outstanding issues that need to be handled to the manager/supervisor after shift is complete.
• Check with the appropriate source for additional assignments throughout the shift.
• Identify room assignments and type of cleaning required for each.
• Close out house at the end of shift to ensure assigned rooms were cleaned, and communicate issues to next shift.
• Verify room status listed on report, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
• Communicate additions or changes to the room assignments to Housekeeping staff as they arise throughout the shift.
• Assist Housekeeping management in managing daily activities of Housekeeping and Laundry.
• Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
• Check and resolve issues with discrepant rooms with the Front Desk (, guest was scheduled to check-out but bags were found in the room).
• Prepare and distribute room assignments to Housekeeping staff.
• Coordinate VIP service to ensure VIP's needs are met throughout the stay.
• Record, monitor, and update list of ‘Do Not Disturb' rooms.
• Run reports to determine how many rooms are sold for each day, including the number of arrivals, departures, and vacant ready rooms.
• Document discrepant rooms and submit to Front Desk, Manager, or Accounting.
• Assign rush rooms and rooms previously on the ‘Do Not Disturb' list to Housekeepers as they occur.
• Communicate with Housekeepers throughout the day to ensure that vacant dirty rooms are cleaned by the necessary time.
• Support all co-workers and treat them with dignity and respect.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.
• Develop and maintain positive and productive working relationships with other employees and departments.
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
• Comply with quality assurance expectations and standards.
• Assign and ensure work tasks are completed on time and that they meet appropriate quality standards
• Address guests' service needs in a professional, positive, and timely manner.
• Assist other employees to ensure proper coverage and prompt guest service.
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Thank guests with genuine appreciation and provide a fond farewell.
• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Follow company and department policies and procedures.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Follow property specific procedures for handling emergency situations (, evacuations, medical emergencies, natural disasters).
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
• Complete appropriate safety training and certifications to perform work tasks.

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