IT Officer

Company: Structural Group
Corporate IT Team coordination / ad-hoc tasks from Corporate IT Team. IT equipment deployment (new and old). May lead small customer support related projects....

The successful candidate will be responsible for:

• Installing and configuring computer systems / diagnosing and solving hardware / software faults
• Logging customer / employee queries
• Analyzing call logs to spot trends and underlying issues
• Setup, configuration, use and troubleshooting of computers
• Providing technical deployment support for PC and related systems using Windows operating systems
• Responding and following up on customer support problems.
• Providing first-level problem diagnosis with users and listens to the user to determine the issue, classifies level, priority and nature of the problem.
• Collaborating with corporate customer support regarding the onboarding process of new employees, including imaging of machines.
• Supporting inventory control related to asset and device management
• Participating in customer support team meetings which may not be within normal operating hours. 
• Responsible for receiving and tracking the trouble tickets, assigning them to a higher technical specialist for action if needed and ensuring that their tickets are resolved and closed out with the customer and in the system
• Responsible for providing telephone support to end-user community on hardware, software, and network related problems, questions and use.
• May lead small customer support related projects
• Supporting branding related activities for the branch (graphics, artworks, videos, multimedia)

Additional duties consist of the following tasks:

• Desktop / Laptop on-site and phone support / Printer Management
• IT equipment deployment (new and old)
• New desktop/laptop configuration
• Network Management / File server management
• Provide investigation, diagnosis, resolution and recovery for hardware / software problems. When unable to resolve, escalate to second or third level support.
• IT equipment auditing and inventory / Intranet Update and maintenance– Jobfile, Contact Info
• Corporate IT Team coordination / ad-hoc tasks from Corporate IT Team
• Internet (Etisalat/DU) accounts management (telephone, internet, mobile) – issues, support, account requests / Manage the branch users and computers in Active Directory – locked accounts, password resets, etc.
• Software installation and troubleshooting
• Training employees on desktop and company-related applications (new user training, phone system training, etc)
• Makes purchase recommendations on new hardware and software

If you are an innovative but decisive individual who can work effectively in a highly collaborative, team-based environment then we want to hear from you.  We are looking for someone who has the ability to set goals and expectations and hold others accountable; encourage and mentor others; be approachable, be empathetic and outgoing; quickly gain trust and respect; and establish and maintain relationships.

SPME, a Structural Group Company, is proud of a company culture that promotes 24/7 safety and quality.  

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