IT Support Engineer
Job Summary and Scope of Responsibilities
Handles all helpdesk calls by phone or in person. Installs the required application in line with Client policy. Setups and configures laptops, desktop, printers, BlackBerrys and servers in conjunction with System Engineer. Reports to the Assistant Manager, IT Infrastructure.
Primary Duties and Responsibilities
User Support Administration
Creates new users ID and/or email accounts for all newly appointed employees.
Updates the contact list periodically or when needed.
Performs and provides technical support for all users of software applications and troubleshooting computer and printer problems.
Provides prompt and quick service to users.
Attends user support requests escalated to/by help desk via telephone, mails and other means of formal communication.
Deploys applications (OgSys, Enterprise Vault, MS Office, etc.) for users.Supports computer systems and their peripherals (Printers, Scanners, Copiers, FAX, etc.), troubleshoot as and when needed in an efficient manner.
Provides support for handling E-mail issues pertaining to individual mail-boxes.
Configures desktops, laptops, printers, scanners and other IT peripheral devices as per requirements.
Supports remote locations/offices on IT issues when needed.
Reporting and Working Relationships
Reports to the Assistant Manager, IT Infrastructure on the issues/problems facing users.
Liaises with external suppliers to secure IT products and services.
Exhibits and maintains an excellent relationship with all staff.
Continuous Improvement of Position
Conducts regular research on contemporary IT practices particularly those related to IT helpdesk administration.
Recommends subsequent actions.
Minimum Educational, Technical Qualifications/Certifications Required Bachelor degree in Information Technology or equivalent discipline. Minimum Professional Experience Required 2 to 3 years’ experience in IT user support or help desk environment.
Apply to Job
Handles all helpdesk calls by phone or in person. Installs the required application in line with Client policy. Setups and configures laptops, desktop, printers, BlackBerrys and servers in conjunction with System Engineer. Reports to the Assistant Manager, IT Infrastructure.
Primary Duties and Responsibilities
User Support Administration
Creates new users ID and/or email accounts for all newly appointed employees.
Updates the contact list periodically or when needed.
Performs and provides technical support for all users of software applications and troubleshooting computer and printer problems.
Provides prompt and quick service to users.
Attends user support requests escalated to/by help desk via telephone, mails and other means of formal communication.
Deploys applications (OgSys, Enterprise Vault, MS Office, etc.) for users.Supports computer systems and their peripherals (Printers, Scanners, Copiers, FAX, etc.), troubleshoot as and when needed in an efficient manner.
Provides support for handling E-mail issues pertaining to individual mail-boxes.
Configures desktops, laptops, printers, scanners and other IT peripheral devices as per requirements.
Supports remote locations/offices on IT issues when needed.
Reporting and Working Relationships
Reports to the Assistant Manager, IT Infrastructure on the issues/problems facing users.
Liaises with external suppliers to secure IT products and services.
Exhibits and maintains an excellent relationship with all staff.
Continuous Improvement of Position
Conducts regular research on contemporary IT practices particularly those related to IT helpdesk administration.
Recommends subsequent actions.
Minimum Educational, Technical Qualifications/Certifications Required Bachelor degree in Information Technology or equivalent discipline. Minimum Professional Experience Required 2 to 3 years’ experience in IT user support or help desk environment.
Apply to Job