IT Trade Floor Support
Company:
ED & F Man
Responsibilities
Technical Specification
• MS Office - all versions
• Windows Operating Systems
• General Network troubleshooting
• Monitors, Printer and general desktop hardware
• Active Directory skills
• Must be able to demonstrate the ability to diagnose and trouble shoot IT issues
• Trading application support (futures and options) would be an advantage, (examples: Trading Technologies, Webice)
• Speakerbus is our dealerboard solution, other vendors in this technology area include Etrali, BT Syntegra, IPC – ideally the hire would specifically have Speakerbus support experience
Other
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The Role
ED&F man capital markets is looking to recruit an IT focused trade support specialist to join the global IT team in Dubai. Working in a trading environment you will be responsible for all IT related queries for our Dubai business. You will be responsible for supporting up to 35 front office users and will have a good awareness of the entire technology infrastructure stack. You must have a hands on approach and be flexible and adaptable.
Responsibilities
• General desktop support for our growing trading floor (PCs, screens)
• Resolving the support call in a quick and efficient manner
• Escalate calls where necessary to the relevant support teams
• Keep up to date with appropriate technologies as used by the Company
• Familiarize yourself with all key Company systems
• Resolving the support call in a quick and efficient manner
• Escalate calls where necessary to the relevant support teams
• Keep up to date with appropriate technologies as used by the Company
• Familiarize yourself with all key Company systems
Technical Specification
• MS Office - all versions
• Windows Operating Systems
• General Network troubleshooting
• Monitors, Printer and general desktop hardware
• Active Directory skills
• Must be able to demonstrate the ability to diagnose and trouble shoot IT issues
• Trading application support (futures and options) would be an advantage, (examples: Trading Technologies, Webice)
• Speakerbus is our dealerboard solution, other vendors in this technology area include Etrali, BT Syntegra, IPC – ideally the hire would specifically have Speakerbus support experience
Other
• General office oversight on facilities and all IT matters
• Working with remote teams for L3 / infrastructure delivery / troubleshooting
• Vendor liaison and a strong sense of ownership of all IT issues relating to Dubai
• Working with remote teams for L3 / infrastructure delivery / troubleshooting
• Vendor liaison and a strong sense of ownership of all IT issues relating to Dubai
Apply to Job