L2 Customer Support Engineer (English and German) - $50k (Remote)
Are you a results-driven professional motivated by a drive to bring your customers success? Are you an effective communicator capable of collaborating with multiple teams to achieve your goals? Do you enjoy working directly with customers? Do you thrive on working with complex and challenging technology? If you’re a support engineer with a track record of successfully resolving customer issues quickly, confidently and independently — then this may be the perfect job for you. The GFI Customer Support Engineer is at the core of our customer’s success. GFI product portfolio is a challenging set of mission critical products, and we are looking for talented and experienced engineers to join our team. If you are a problem solver and enjoy working on an exciting and fast-paced environment, this may be the perfect opportunity for you to join us and take your career to the next level.
Required Skills and Experience: Strong IT background, with at least 3 years working experience on the following areas: Networking Active Directory Windows Server operating systems Exchange Server SQL Degree in Computer Science or equivalent experience. Experience in TestTrack, Jira or similar engineering ticketing system. Strong call center experience Microsoft MCITP or Cisco CCNA certifications will be considered and asset. Excellent English communication skills Excellent German communication skills; other languages will be considered an asset. This role may be a great fit if you... Are an excellent team player Are a self-starter who can work on own initiative Are a problem solver who thinks outside the box Enjoy working directly with Customers Are results driven – Customers Success is always front and center Thrive on working with complex and challenging technology
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Required Skills and Experience: Strong IT background, with at least 3 years working experience on the following areas: Networking Active Directory Windows Server operating systems Exchange Server SQL Degree in Computer Science or equivalent experience. Experience in TestTrack, Jira or similar engineering ticketing system. Strong call center experience Microsoft MCITP or Cisco CCNA certifications will be considered and asset. Excellent English communication skills Excellent German communication skills; other languages will be considered an asset. This role may be a great fit if you... Are an excellent team player Are a self-starter who can work on own initiative Are a problem solver who thinks outside the box Enjoy working directly with Customers Are results driven – Customers Success is always front and center Thrive on working with complex and challenging technology
Apply to Job