Manager Lean Program

Provide initiation, definition, delivery and closure of lean deployment projects.

• Manage multiple work stream in a deployment concurrently.
• Execute projects with quantified revenue impact as well as material operational improvements in line with the overall strategic initiative of Shurooq Lean Practice and commercial value proposition.
• Coach and develop both lean and interpersonal skills of central lean team resources, , project managers, senior and business analysts
• Coach and guide line management in lean management and support capability building in pilot and roll-out sites.

Key Result Areas

• Manage the deployment rollout and own the project goals, risk issues and resources for the duration of the assignment, ensuring that all project commitments are met.
• Present status updates as well as recommendations to the decision groups and be responsible for the logistics of the meetings.
• Manage any appropriate approvals and review process at each stage of the project.
• Perform review function for project and report to the PMO of the lean practice.
• Publicize and market the objectives of the Project with the rest of the business community within the scope of the rollout as well as present success stories and track record.
• Ensure clear handover at each stage and to the business at closure for sustainability and control.
• To provide leadership and strategic direction to the project team.
• Devise and implement own self development plan for the team.
• Liaise with other project/programme managers to ensure deliverables/approach are consistent with the objectives of the overall programme.
• Identify interdependencies between projects and ensure these are clearly understood and articulated.
• Build relationship with areas exposed to as well as across the bank.
• The role may include responsibility for deployments which involve significant organisational change or significant business impact.
• Plan, organise and control projects in order to deliver quality business solutions within agreed timescales and to an agreed Terms of Reference.
• Ensures the project deliverables are capable of achieving the benefits defined in the business case.
• Collaborate with project managers, senior business analysts, business analysts and project sponsors to ensure the lean rollouts are clearly understood and deliverables are adhered to and documented.
• Responsible for the performance/delivery of sub projects managed through Project Leaders and business analysts.
• Client meetings per RM/DSF/SSO +30%: Reduce exceptions; Increase meeting activity; Improve performance management; Share best practices
• Rejects rates (%) -30%: Share best practices; Enforce use of SOPs; Improve capacity management
• AHT CC (Sec) -15%: Share best practices; Enforce use of SOPs; Improve capacity management
• Occupancy CC (%) +7%: Share best practices; Enforce use of SOPs; Improve capacity management
• TAT/products (Days) -30%: Share best practices; Enforce use of SOPs; Improve capacity management

Knowledge, Skills and Experience

• Overall work experience of at least 10-15 years.
• Minimum experience of at least 7-8 years experience in related fields including change management, process improvement, six sigma projects, customer focus initiatives etc.
• Proven track record of successful managing major projects or elements of major change programmes and recognized as a senior project management practitioner.
• Proven application of project management techniques and knowledge of project methodologies.
• Stakeholder management, Relationship Management, People Management, Change Management.
• Project Planning, Lifecycles and Approval Process.
• Risk & Issue Management.
• Budget Management, Time & Resource Planning and Reporting.
• Experience in external party Management.
• Proficient use of project tools MS Project
• Proficient use of Microsoft Office, including Microsoft Outlook
• Exhibits willingness and capability to change today's situation
• Highly ambitious regarding his/her own career path.
• Stable and perseverant.
• Able to clearly define an original as well ideal vision for current departments and future end states.
• Aware and conscious of the barriers to the implementation of his/her vision.
• Focused on business impact and actionable recommendations.
• Appreciates human challenges in improvement projects and knows how to resolve them.
• Experienced good coach and acts as role model for change agents.
• Understands the dynamics and culture of organization and commands credibility in the wider organization.
• Skilled in Lean and concepts of process redesign.

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