MTO AFC
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.
Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.
Focussing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.
AFC MTO - Success Profile
Reporting to: AFC Manager
Division / Function: SDM/ATC&S;/AFC
Base location: SDM
Serco Leadership Tier: Team Member
Key purpose
The purpose of this position is to assist the AFC Manager in providing effective technical support to the line maintenance team responsible for all aspects of AFC, CCTV and Repairshop related engineering and maintenance works within the premises of Dubai Metro.
Structure and reporting relationship
Reports to AFC Manager
Based on the specific requirement of the role
Key accountabilities
Assist the AFC Manager in preparing the maintenance budgeting, managing and allocating resources to all aspect of technical support activities within the AFC section;
Assist the AFC Manager in overseeing all aspects of technical support activities pertaining to AFC section including engineering and maintenance work management, design modification, technical support, report generation;
Coordinate maintenance planning, scheduling and update work records through Maintenance Management System (MMS);
Assist maintenance teams working under AFC manager and provide support during spares/material transactions on MMS, record keeping and management;
Perform and carry out duties as instructed/ directed by the AFC Manager.
Essential technical and professional skills, knowledge and qualifications
Skills
Ability to perform data analysis, reporting, cost estimation is preferable
Ability to assist in writing procedures, specifications, method statements, risk assessments is preferable;
Possess good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment;
Strong organizational skills, detail oriented, and the ability to handle multiple priorities;
Possess strong PC skills including proficiency with MS Outlook, Word, Excel and Power Point applications and ability to learn new software based applications like SAP, MMS;
Knowledge
Ideally a Degree holder or High diploma in any stream of education; Computers or Electronics Engineering discipline preferred
Certificate in MS-office, Computer networks or similar is desirable
Experience
Minimum 1 year of relevant work experience in the assistant/administration role is preferable;
Additional / special features of the role
Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities
Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit for more information.
Apply to Job
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.
Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.
Focussing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.
AFC MTO - Success Profile
Reporting to: AFC Manager
Division / Function: SDM/ATC&S;/AFC
Base location: SDM
Serco Leadership Tier: Team Member
Key purpose
The purpose of this position is to assist the AFC Manager in providing effective technical support to the line maintenance team responsible for all aspects of AFC, CCTV and Repairshop related engineering and maintenance works within the premises of Dubai Metro.
Structure and reporting relationship
Reports to AFC Manager
Based on the specific requirement of the role
Key accountabilities
Assist the AFC Manager in preparing the maintenance budgeting, managing and allocating resources to all aspect of technical support activities within the AFC section;
Assist the AFC Manager in overseeing all aspects of technical support activities pertaining to AFC section including engineering and maintenance work management, design modification, technical support, report generation;
Coordinate maintenance planning, scheduling and update work records through Maintenance Management System (MMS);
Assist maintenance teams working under AFC manager and provide support during spares/material transactions on MMS, record keeping and management;
Perform and carry out duties as instructed/ directed by the AFC Manager.
Essential technical and professional skills, knowledge and qualifications
Skills
Ability to perform data analysis, reporting, cost estimation is preferable
Ability to assist in writing procedures, specifications, method statements, risk assessments is preferable;
Possess good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment;
Strong organizational skills, detail oriented, and the ability to handle multiple priorities;
Possess strong PC skills including proficiency with MS Outlook, Word, Excel and Power Point applications and ability to learn new software based applications like SAP, MMS;
Knowledge
Ideally a Degree holder or High diploma in any stream of education; Computers or Electronics Engineering discipline preferred
Certificate in MS-office, Computer networks or similar is desirable
Experience
Minimum 1 year of relevant work experience in the assistant/administration role is preferable;
Additional / special features of the role
Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities
Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit for more information.
Apply to Job