Multi Property Function Space Revenue Manager
Company:
The St. Regis Dubai
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JOB SUMMARY
Executes revenue management functions and inventory strategy processes for function space including managing inventory.
CORE WORK ACTIVITIES
Executing Revenue Management Projects and Strategy
• Manages function space room releases, rates and availability.
• Provides recommendations to improve effectiveness of revenue management processes.
• Understands the working relationship between sales, reservations and property management systems
• Monitors group inventory daily to ensure straight-line availability and maximization of revenue potential for all brands.
• Ensures that the hotel(s) group sales strategies are effectively implemented in sales and applicable reservations systems and the inventory system.
• Determines and publishes free sell dates and strategies for local catering.
• Performs daily and weekly function space diary audits to identify conflicts and double bookings and ensure that the adequate space is protected for each group's pattern, without affecting the ability to book another group immediately before or after.
• Ensures that all contracts are collected from the sales team to audit space accuracy
• Takes a predetermined strategy and drives the execution of that strategy.
• Demonstrates knowledge of job-relevant issues, products, systems, and processes.
• Observes, receives, and otherwise obtains information from all relevant sources.
• Works with other people to gather the information necessary to manage projects, achieve goals, and resolve problems.
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzing and Reporting Revenue Management Data
• Monitors RevPAR, RevPos and function space occupancy trends.
• Assists sales and event leaders with catering projections.
• Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
• Generates and provides accurate and timely results in the form of reports, presentations, etc.
• Analyzes information, identifying current and potential problems and proposing solutions.
• Submits reports in a timely manner, ensuring delivery deadlines.
• Enters, transcribes, records, stores, or maintains information in written or electronic form
Building Successful Relationships
• Develops constructive and cooperative working relationships with others, and maintains them over time.
• Develops and manages internal key stakeholder relationships.
REQUIREMENTS
MANAGEMENT COMPETENCIES
Leadership
• Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Managing Execution
• Building and Contributing to Teams - Actively participates as a member of a team to move the team toward the completion of goals.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
Building Relationships
• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability
• Organizational Capability - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct.
o Revenue Management - Knowledge of revenue management concepts, processes and strategies such as average daily rate, revenue per available room, sales cycles and trends, account management, pricing and inventory management. Skill in using a Yield Management system and interpreting pricing and inventory reports.
o Analysis - The ability to analyze and summarize detailed data to make inferences and recommendations. Included is the creation and maintenance of spreadsheets for storing data.
o Research - Skill in collecting information from a variety of sources relating to market data, historical cycles, travel and tourism trends, and real estate market dynamics. The ability to know when to seek addition information and where to look to find it.
o Inventory Management - The ability to manage rooms and function space restrictions and thresholds using systems or manually to maximize revenue/profit across all segments.
o Computer Skills - The willingness to learn and ability to use computer systems and software packages to input, access, modify, store, or output information or to execute programs and analyses. This includes the ability to enter and retrieve data from computer systems using a keyboard, mouse, or trackball.
o Economics and Finance - Knowledge of economic principles and practices, P&L statements, operating budgets, forecasting and scheduling, and the reporting of financial data.
o Sales and Marketing - Knowledge of sales and marketing concepts including principles and methods for showing, promoting and selling products or services as well as marketing strategies and tactics.
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
o Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
o Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
o Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
o Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
o Writing - Communicates effectively in writing as appropriate for the needs of the audience.
Education and Experience
• 2-year degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; 2 years’ experience in the revenue management, sales and marketing, or related professional area.
OR
• 4-year bachelor's degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; no work experience required.
DEPARTMENT
Sales & Marketing
LOCATION
Al habtoor City - Dubai
COMPANY DESCRIPTION
Al Habtoor City
Three world-class hotels with unparalleled amenities grace Al Habtoor City. World-famous international designers and architects have worked on the three 5-star hotels in the new neighbourhood, representing famous hospitality brands that inspire confidence and symbolise luxury living. Within the new Al Habtoor City are three ultra-luxurious hotels: Dubai’s first-ever St. Regis, a flagship W Hotel and a new Westin, offering more than 1,600 elegant rooms between them.
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