National Accounts Manager - Starbucks
National Accounts Manager - Starbucks - Dubai
From the beginning, Starbucks set out to be a different kind of company. One that not only celebrates coffee and the rich tradition, but that also brings a feeling of connection. Starbucks coffee houses have become a beacon for coffee lovers everywhere because they know they can count on genuine service, an inviting atmosphere and a superb cup of expertly roasted and richly brewed coffee every time. It's not unusual to see people coming to Starbucks to chat, meet up or even work.
Starbucks is a neighborhood gathering place, a part of the daily routine - and we couldn't be happier about it. Get to know us and you'll see: we are so much more than what we brew. Starbucks prides itself on its people, or 'partners' as we call them. We strive to develop each partner to achieve their career goals, whether this is to become a district manager, Coffee Master or work within one of our Head Office functions.
As National Accounts Manager for Starbucks UAE, will be responsible for development and implementation of new business, as well as achieving account profitability and sales targets, and will serve as the primary account contact whilst providing account leadership.
You will:
* Constantly review the Foodservices industry to identify key areas of growth, concerns and opportunities for improvement
* Identify and develop relations with key clients and decision makers within (FSP) Foodservices Provider Companies
* Be responsible for organising and maintaining your own time, completing deadlines and making effective use of internal information and databases
* In weekly review meetings, report personal objectives to the National Account Controller by preparing RTM (Route-to-Market)
* Analyse the RTM financial performance throughout the year and reacts accordingly to achieve the yearend target
* Develop relationships with key FSP decision makers and identify future business opportunities
* Promote business alliances nationally and create leads for other partners within foodservices and licensing
* Assemble Key Account Management Reports for quarterly business reviews with various foodservices provider companies
* Develop knowledge of Starbucks foodservices within FSP/client companies by developing strategic relations with senior management
* Support the implementation of company programs to ensure the success of the business alliances and Starbucks
* Be responsible for Distribution-No SKU stocked
* Develop and implement appropriate business propositions for clients.
* Minimum of 5 years' experience in sales in either FMCG or a B2B environment
* Excellent communication skills (credible influencing and persuasion)
* A thorough understanding of the industry and channel structure and the inter-relationships between them
* Experience within a sales/foodservices environment
* PC Literacy, with excellent knowledge of MS Excel and PowerPoint.
The ideal candidate should preferably have previous experience in driving sales for coffee brands, and must be able to conduct market research and "knock on doors" to gain new business.
You will be commercially strong with good analytical skills, an aggressive negotiating style, and creative selling ability. Your passion for delivering outstanding customer service will be demonstrable in the way you build and maintain winning relationships with both internal and external stakeholders.
M.H. Alshaya Co. is a leading international franchise operator for over 70 of the worlds most recognised retail brands including Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Changs, The Cheesecake Factory, Victorias Secret, Boots, Pottery Barn and KidZania. The company operates over 2,800 stores across diverse customer sectors: Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings and Leisure & Entertainment.
Alshayas stores can be found in markets across the Middle East and North Africa, Russia, Turkey and Europe and the company employs more than 44,000 people from over 110 nationalities.
The company has established itself as the industry leader across these territories through a combination of local market understanding and a comprehensive commitment to customer service. Growth in each of its operating divisions and brands is supported by continuous investment in talent and infrastructure. It applies best practices in retail operations, merchandising, marketing, information technology, logistics, real estate, human resources and financial controls.
M.H. Alshaya Co. is the retail business of the Alshaya Group, which was founded in Kuwait in 1890 and today represents one of the most dynamic companies in the Middle East. In addition to its retail operations, the Alshaya Group is active in a number of other sectors including real estate, automotive, hotels, trading and investments.
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