Night Supervisor
Summary of Responsibilities: \\
Reporting to the Night Manager, responsibilities and essential job functions include but are not limited to the following: \\
• Consistently offers professional, engaging and friendly service \\
• To support the Night Manager \\
• Provide management cover and operational assistance during the night in the absence of Department Managers in order to ensure seamless delivery of quality service to the standard experienced during the day \\
• Handle walked guests, guest concerns and resolve any problems experienced by guests or visitors in the absence of the relevant managers \\
• Be fully conversant with all statutory fire, legal, bomb, health and safety procedures and to take control in the event of an emergency \\
• Ensure the security of the hotel, its guest and visitors through regular checks and patrols throughout the night in conjunction with set procedures \\
• Act as a point of contact for all guests during their stay \\
• Effectively implement and deliver service standards in accordance to stipulated SOPs \\
• Through delivery of service initiatives, complete to guests satisfaction in front office \\
• Motivate and ensure staff are fully updated \\
• Ensure all guests are treated courteously \\
• Complaints and problems are resolved and requests for special services are carried out \\
• Use of all systems currently used by each section of front office\\
Desired Candidate Profile:
Qualifications: \\
• Previous experience is an asset \\
• 1-2 years experience in the Hospitality Industry \\
• Outstanding communication skills, both written & verbal \\
• A confident & dynamic speaker, able to communicate and interact effectively with all levels of an organization \\
• Enthusiastic and positive personality with the ability to build trusting relationships with others \\
• Proven organizational skills, works well on their own. Able to set and meet deadlines with quality results \\
• Applicable job related skills as per Accountable Duties \\
APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.com to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist\!\\
ABOUT FAIRMONT HOTELS & RESORTS \\
Apply to Job
Reporting to the Night Manager, responsibilities and essential job functions include but are not limited to the following: \\
• Consistently offers professional, engaging and friendly service \\
• To support the Night Manager \\
• Provide management cover and operational assistance during the night in the absence of Department Managers in order to ensure seamless delivery of quality service to the standard experienced during the day \\
• Handle walked guests, guest concerns and resolve any problems experienced by guests or visitors in the absence of the relevant managers \\
• Be fully conversant with all statutory fire, legal, bomb, health and safety procedures and to take control in the event of an emergency \\
• Ensure the security of the hotel, its guest and visitors through regular checks and patrols throughout the night in conjunction with set procedures \\
• Act as a point of contact for all guests during their stay \\
• Effectively implement and deliver service standards in accordance to stipulated SOPs \\
• Through delivery of service initiatives, complete to guests satisfaction in front office \\
• Motivate and ensure staff are fully updated \\
• Ensure all guests are treated courteously \\
• Complaints and problems are resolved and requests for special services are carried out \\
• Use of all systems currently used by each section of front office\\
Desired Candidate Profile:
Qualifications: \\
• Previous experience is an asset \\
• 1-2 years experience in the Hospitality Industry \\
• Outstanding communication skills, both written & verbal \\
• A confident & dynamic speaker, able to communicate and interact effectively with all levels of an organization \\
• Enthusiastic and positive personality with the ability to build trusting relationships with others \\
• Proven organizational skills, works well on their own. Able to set and meet deadlines with quality results \\
• Applicable job related skills as per Accountable Duties \\
APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.com to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist\!\\
ABOUT FAIRMONT HOTELS & RESORTS \\
Apply to Job