Order Desk Officer

Company: Philips Lighting

Weekly update Total outstanding customer orders to customer (Toco). Coordinating with 3PL service provider to inform, organize & consolidate a project order for...

Your Challenge

Your challenge is to assist the Supply Chain Manager to implement change in order to attain speed, flexibility & responsiveness towards our customers to embed Simplicity in our Way of Working.
 

Your Responsibilities

As an Order Desk Officer, you are responsible for:

• Conducting Sales Order Processing via SAP.
• Placing PO (purchase order) with factories.
• Coordinating with Suppliers (Factories) for Planning / getting info on Ex-works date.
• Ensuring the DRM (delivery reliability measurement) is in line with targets set.
• Preparing for Shipping instruction and follow-up for delivery.
• Coordinating with 3PL service provider to inform, organize & consolidate a project order for direct shipment to customers.
• Ensuring highest level of customer satisfaction by maintaining effective communication.
• Ensuring delivery deadline, as committed, are met at all times & efficiently communicated where delays are inevitable.
• Keeping track of known issues faced with customer / supplier by maintaining Issue List.
• Coordinating with planning team & submitting short-term and mid-term planning / forecast for effective capacity allocation with our factories.
•  Analyzing statistics and compile accurate reports.
• Taking ownership of customers’ issues and follow problems through to resolution.
• Weekly update Total outstanding customer orders to customer (Toco).

Your team

You will work with smart, passionate, energetic colleagues dedicated to making an impact on people’s lives with light.

Our offer

This is your opportunity to join a leading, innovative brand with attractive products and services. You can build a career in an international environment. In addition, we offer a competitive package of benefits including a good salary and career development opportunities.

We are looking for

• Bachelor’s degree ( Additional diploma / degree in Logistic / SCM preferred )
• Excellent knowledge and experience in working with Excel (Macros etc.)
• Good understanding of overall Business Processes in general & of Supply Chain in particular.
• Good knowledge of billing procedure via SAP.
• Good knowledge of Customs Rules and Regulations within GCC and around ME region.
• Self-starter and able to work under pressure.
• Highly organized individual with good communication & interpersonal skills
• Ability to think out of the Box, ability to exceed goals, and a team player.
• Good co-ordination capability and multi-tasking.

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