RTT Service Technician (MESC) - Dubai Airport

Install / Maintain / Service HBS equipment sites specific to RTT and other Rapiscan systems equipment in the assigned area.

24/7 365 operation with 12 hour shift pattern

Maintain / develop strong interpersonal relationships with customer, distributor representatives, ensuring Customer Satisfaction. Based in Dubai reporting to local Rapiscan Service / Operations manager.

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    Responsibilities:
    • Technical: Maintain all RTT models in the assigned area.
    • Electronic / mechanical: Total system level trouble-shooting on complex multi-system problems. Proficient IT skills
    • Customer skills: Daily interface with operators, technicians and BHS managers on equipment status issues.
    • Relationships: Helps train others where necessary; participate as active member of Local Customer Teams as appropriate.
    • Cost awareness: Ensure common practices and efficient methods are applied for Service provided and adheres to SLA requirements
    • Administration: Responsibly complete all administration tasks in timely and complete manner.
    • Documentation: Ensure timely completion of Field Modification Instructions and Planned Maintenance, corrective repair, Service inspections documentation for assigned accounts and files SRs promptly.
    • Installations: Play a key role in complex and multifunctional site installations. Assist senior engineers in installation and other related work. Shares best practices.
    • Training: Proactively seek training to keep up-to-date with technological developments in own modality/modalities.
    • Other Duties: As directed by manager or company
    • Quality: Promptly escalate any quality or integrity issue.
    Environment, Health & Safety (EHS): Comply with the EHS Policies and applicable laws and regulations. Identify and correct hazards and unsafe conditions.
    
    Qualifications:
    • Qualified to Diploma level in Electrical and/or Electronics or equivalent. (HNC +)
    • Technical analytical & Trouble-shooting skills.
    • Very good IT Skills with knowledge of networking. PLC knowledge an advantage
    • 3-5 years field service experience.
    • Comprehensive knowledge of screening or X-ray an advantage
    • Ability to work independently with minimum direction.
    • High work standards - qualitatively, demonstrates initiative and motivation.
    Strong customer skills
    
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