Russian Speaking Guest Relation Officer at the 4 star "Gloria Hotel in Dubai Internet City"
Company:
Gloria Hotels
Job Description
• To ensure that all guest comments both negative and positive are noted in the guest relations logbook including all information which may be important for the hotel. The guest relations logbook should be submitted daily to the public relations manager for review. . The log book is then routed to the executive office, sales manager and hospitality manager for information.
• In a case of negative guest comments, the department head concerned should be contacted immediately. The comments should be indicated in the logbook together with any action taken, by whom and when.
• If a guest cannot be contacted, a note of explanation outlining the action taken should be left in the guest mailbox.
• If a problem cannot be rectified the guest relations officers should contact the duty manager. • In the case of theft, accidents, lost and found involving guests, the duty manager should be contacted and notified.
• The guest relations officer should advise the sales manager or duty manager of any guests they feel should be contacted (e.g. travel agents, journalists or new accounts).
•The guest relations officer should check the VIP list, arrival list, in-house departures of the day and follow up any special requirements for the arrival of the guest such as airport transfers and ensure that the correct amenities are placed in the room as per our guest amenities program.
•All VIP rooms are to be checked prior to the arrival of the guests, ensuring that the rooms are in excellent condition and all amenities are in the room according to the guest amenities program.
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Job Description
• To ensure that all guest comments both negative and positive are noted in the guest relations logbook including all information which may be important for the hotel. The guest relations logbook should be submitted daily to the public relations manager for review. . The log book is then routed to the executive office, sales manager and hospitality manager for information.
• In a case of negative guest comments, the department head concerned should be contacted immediately. The comments should be indicated in the logbook together with any action taken, by whom and when.
• If a guest cannot be contacted, a note of explanation outlining the action taken should be left in the guest mailbox.
• If a problem cannot be rectified the guest relations officers should contact the duty manager. • In the case of theft, accidents, lost and found involving guests, the duty manager should be contacted and notified.
• The guest relations officer should advise the sales manager or duty manager of any guests they feel should be contacted (e.g. travel agents, journalists or new accounts).
•The guest relations officer should check the VIP list, arrival list, in-house departures of the day and follow up any special requirements for the arrival of the guest such as airport transfers and ensure that the correct amenities are placed in the room as per our guest amenities program.
•All VIP rooms are to be checked prior to the arrival of the guests, ensuring that the rooms are in excellent condition and all amenities are in the room according to the guest amenities program.
Apply to Job