Company:
Gucci
Maintain an active, accurate, neat and organized client book, contacting. Contribute to the daily operations of the store, by maintaining a neat....
The Gucci Sales Associate is responsible for delivering exceptional customer experience, as well as serving as a “Gucci Ambassador” by promoting the philosophy and values of the brand.
Key Accountabilities:
- Provide an exceptional customer service experience by exceeding clients’ expectations, demonstrating an excellent knowledge of the products as well as Gucci history and heritage in accordance with the Gucci selling ceremony
- Consistently achieve monthly and seasonal individual goals
- Develop the business through relationship building and CRM activities
- Capture meaningful customer data according to the Company tools (CRM), for the purposes of building relationships and personalizing future client development opportunities
- Maintain an active, accurate, neat and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests
- Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment
- Maintain security standards within the store to ensure safety of customers, colleagues and merchandise
- Uphold visual display of all products in accordance with Gucci visual standards
- Contribute to the daily operations of the store, by maintaining a neat and organized stock room
- Adhere to Gucci image and standards at all times
Ideal candidate must have:
- Work experience in luxury fashion and/or luxury hospitality in a customer service and/or sales position, preferably in GCC
- Excellent understanding of luxury customer service
- Evidence of building long term relationships with clients
- Excellent communication skills in English language
- Passion for retail, fashion and customer service
- Self confidence, personal drive and assertiveness to drive individual goals
- Strong planning and follow-up skills
- Ability to work in a fast paced and dynamic environment
- Ability to adapt in different cultures
- Ability to work on flexible schedule based on business needs which includes, evenings, weekends and public holidays
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