Sales Consultant – Russian Speaker
Responsible for the smooth opening of the boutique, by being accountable for handling the keys, the alarm code, and POS
Prepare the boutique for welcoming customers checking the showcases, displays, monitor cleanliness and tidiness of the showroom at all times, and assure the inventory count and control upon every beginning of the shift
Reconcile the previous night sales reports
Check the log book /communication book on any pending issue to follow up on
Check the cash and previous day sales / handling the Monthly petty cash of the showroom
Checking and answering the outlook mails for any requirement, after getting the SS approval
Greeting and welcoming customers according to Mouawad language manual
Attending the customers and provide excellent customer service and product knowledge
Portraying an immaculate grooming and appearance look
Presenting Jewellery using Mouawad standards (wearing white gloves, using trays, displaying 4 pieces maximum, etc…)
Always being well aware of price before communicating it to customers, by first checking the label
Handling and conduct professionally the price negotiation of the customer, following Mouawad Discount Policy
Upselling and cross-selling at any upcoming opportunity and promote other Mouawad branches
Closing the deal by, receiving the payment, having it checked by two team members, packing the piece in Mouawad box, Wrap it when necessary, place the Mouawad certificate inside the box along with the laboratory certificate if available, Prepare the AX invoice and fill the CRM application form, thank customer for buying from Mouawad
Preparing daily sales and cash reports to management
Following the showroom manager instruction /Shift Supervisor, related to cash deposit, money exchange, bank deposit, Gold Souks visits for jewellery repairs, etc.
Maintaining the safe room and showroom displays according to the 5s methodology
Responding to any management project when assigned (attending events and exhibitions)
At the end of the day, remove Jewellery from the showcase, place it in the safe, lock the room, code and arm the alarm, close the showroom
Maintaining and developing great relationships with customers
Gathering market and customer information by engaging with customers and recording interests
Recording sales and orders information, present it to showroom manager by phone or mail
Meeting the monthly sales target as communicated by showroom manager
Supporting team members during the sale, (providing trays, CCM, Calculator or any sales tools) and keeping an eye on the jewelry in hand
Attending team meetings and sharing best practices with colleagues
Ordering through TMS system for any customer serious inquiry
Receiving repairs from customers using the service receipt write the repair clearly on service receipt and then on repair log book follow the repair time lines and call customer for collection
The company reserves the right to change your scope of work based on requirements and your capabilities
Prepare the minutes of meeting of the reunions with staff
Responding to any management work.
Handling the stock inventory of the Display Material , Boxes and POS
The company reserves the right to change your scope of work based on requirements and your capabilities
Needed Skills and Competencies
Russian Speaker
Very good command of English language.
Customer service skills
Interpersonal communication skills
People oriented
Positive attitude
Be able to network and negotiate
Team player
Apply to Job
Prepare the boutique for welcoming customers checking the showcases, displays, monitor cleanliness and tidiness of the showroom at all times, and assure the inventory count and control upon every beginning of the shift
Reconcile the previous night sales reports
Check the log book /communication book on any pending issue to follow up on
Check the cash and previous day sales / handling the Monthly petty cash of the showroom
Checking and answering the outlook mails for any requirement, after getting the SS approval
Greeting and welcoming customers according to Mouawad language manual
Attending the customers and provide excellent customer service and product knowledge
Portraying an immaculate grooming and appearance look
Presenting Jewellery using Mouawad standards (wearing white gloves, using trays, displaying 4 pieces maximum, etc…)
Always being well aware of price before communicating it to customers, by first checking the label
Handling and conduct professionally the price negotiation of the customer, following Mouawad Discount Policy
Upselling and cross-selling at any upcoming opportunity and promote other Mouawad branches
Closing the deal by, receiving the payment, having it checked by two team members, packing the piece in Mouawad box, Wrap it when necessary, place the Mouawad certificate inside the box along with the laboratory certificate if available, Prepare the AX invoice and fill the CRM application form, thank customer for buying from Mouawad
Preparing daily sales and cash reports to management
Following the showroom manager instruction /Shift Supervisor, related to cash deposit, money exchange, bank deposit, Gold Souks visits for jewellery repairs, etc.
Maintaining the safe room and showroom displays according to the 5s methodology
Responding to any management project when assigned (attending events and exhibitions)
At the end of the day, remove Jewellery from the showcase, place it in the safe, lock the room, code and arm the alarm, close the showroom
Maintaining and developing great relationships with customers
Gathering market and customer information by engaging with customers and recording interests
Recording sales and orders information, present it to showroom manager by phone or mail
Meeting the monthly sales target as communicated by showroom manager
Supporting team members during the sale, (providing trays, CCM, Calculator or any sales tools) and keeping an eye on the jewelry in hand
Attending team meetings and sharing best practices with colleagues
Ordering through TMS system for any customer serious inquiry
Receiving repairs from customers using the service receipt write the repair clearly on service receipt and then on repair log book follow the repair time lines and call customer for collection
The company reserves the right to change your scope of work based on requirements and your capabilities
Prepare the minutes of meeting of the reunions with staff
Responding to any management work.
Handling the stock inventory of the Display Material , Boxes and POS
The company reserves the right to change your scope of work based on requirements and your capabilities
Needed Skills and Competencies
Russian Speaker
Very good command of English language.
Customer service skills
Interpersonal communication skills
People oriented
Positive attitude
Be able to network and negotiate
Team player
Apply to Job