Sales Coordinator with call centre experience- Filipina preferred
Job Purpose:
PREVIOUS CALL CENTRE EXPERIENCE FOR AN INTERNATIONAL COMPANY IS ESSENTIAL
Reporting into the Service Manager, the Service Coordinator is an essential role for the efficient and effective management, coordination and direction of field services including Technicians, Drivers, Access, Fleet and Systems.
Key Competencies:
1. Planning and organising – ability to prioritise workload accordingly and use initiative, as well as a strong sense of accountability
2. Specialist knowledge- understand the bookings software and maintains this knowledge.
3. Problem solving and analysis - displays critical thinking, analyses issues and breaks them down into their component parts with a logical and methodical approach.
4. Oral communication – speaks clearly, fluently and in an effective manner.
5. Written communication- writes in a clear and concise manner, using appropriate grammar, style and language.
6. Interpersonal/Cultural sensitivity – interacts with others in a sensitive and effective way.
7. Resilience and Patience – maintains effective work behaviour and patience in the face of setbacks or pressure.
8. Attention to detail & Accuracy – maintains attention to detail under pressure
Qualifications:
• High School Diploma required
• Bachelor’s Degree preferred
Knowledge & Experience:
PREVIOUS CALL CENTRE EXPERIENCE FOR AN INTERNATIONAL COMPANY IS ESSENTIAL
• Previous administration, with a focus on data entry detail, experience required
• Familiarity with standard IT Tools (Windows, MS Office)
• Experience of bookings software (Microsoft Dynamics) is preferable, although not required
Skills and Personal Qualities:
• High sense of personal integrity.
• Well organised and ability to schedule and prioritise work accordingly. Proficient IT skills.
• Trustworthiness, professional and ethical in all that they do.
• Ability to communicate at all levels.
• Ability to work as a team or on own initiative.
Apply to Job
PREVIOUS CALL CENTRE EXPERIENCE FOR AN INTERNATIONAL COMPANY IS ESSENTIAL
Reporting into the Service Manager, the Service Coordinator is an essential role for the efficient and effective management, coordination and direction of field services including Technicians, Drivers, Access, Fleet and Systems.
Key Competencies:
1. Planning and organising – ability to prioritise workload accordingly and use initiative, as well as a strong sense of accountability
2. Specialist knowledge- understand the bookings software and maintains this knowledge.
3. Problem solving and analysis - displays critical thinking, analyses issues and breaks them down into their component parts with a logical and methodical approach.
4. Oral communication – speaks clearly, fluently and in an effective manner.
5. Written communication- writes in a clear and concise manner, using appropriate grammar, style and language.
6. Interpersonal/Cultural sensitivity – interacts with others in a sensitive and effective way.
7. Resilience and Patience – maintains effective work behaviour and patience in the face of setbacks or pressure.
8. Attention to detail & Accuracy – maintains attention to detail under pressure
Qualifications:
• High School Diploma required
• Bachelor’s Degree preferred
Knowledge & Experience:
PREVIOUS CALL CENTRE EXPERIENCE FOR AN INTERNATIONAL COMPANY IS ESSENTIAL
• Previous administration, with a focus on data entry detail, experience required
• Familiarity with standard IT Tools (Windows, MS Office)
• Experience of bookings software (Microsoft Dynamics) is preferable, although not required
Skills and Personal Qualities:
• High sense of personal integrity.
• Well organised and ability to schedule and prioritise work accordingly. Proficient IT skills.
• Trustworthiness, professional and ethical in all that they do.
• Ability to communicate at all levels.
• Ability to work as a team or on own initiative.
Apply to Job