Senior Recruiter - (Fixed Term Contract)
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.
Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.
Focussing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.
Reporting to:
Recruitment Manager - Transport
Key Purpose
Serco operates in five major geographies: UK, Europe, Americas, Middle East, and Asia Pacific) and a global BPO services business (Serco Global Services – SGS).
Serco was established in the Middle East in 1947. The business has matured rapidly in recent times, growing from £ in 2008 to £140mn in 2010 to £300mn in 2014. Its portfolio includes Light Rail, Air Traffic Control, Integrated Facilities Management and Technology, with Healthcare and Vocational Training as key emerging sectors. Serco runs the iconic world class Dubai Metro and is also responsible for most of the Air Traffic control business across the Middle East, including Dubai Airport. Zayed University and Cleveland Clinic Abu Dhabi are key Facilities Management contracts.
The Middle East business has historically been UAE-focused, with more recent growth in Bahrain, Iraq, Qatar and The Kingdom Of Saudi Arabia. In line with the wider group strategy, the CEO Middle East role is critical to growth within existing and new geographies and sectors.
The key purpose of this role is to lead the hiring of staff required in the Transport Sector for Serco Middle East. The role will be responsible for enhancing organizational effectiveness through ensuring the best quality candidates are identified and selected appropriately, and within required timeframes and providing guidance and support to Recruiters and Recruitment On-boarders. The role will also provide support to other sectors hiring needs when required.
Reason for Role
The Serco Middle East business is seen as a growth engine for Serco Group. The Middle East strategy and organisational structure is aligned to a number of the five pillars established through the strategic review as core foundations for the growth of Serco, including Transport, Aviation and Health/Facilities Management.
To enable Serco Middle East to deliver on its revenue and growth targets, the quality and timeliness of the supply of resources is a critical component. This means ensuring that the {Sector} business is able to meet client requirements for personnel, with the correct skills levels, at the time committed to the client. To achieve this, the role has to gain deep knowledge of the current and future resourcing requirements, have a deep market knowledge to understand where to obtain the resources and be able to deliver effective Recruitment Services to the Sector
Structure and reporting relationship
The role will report directly to the Recruitment Manager - Transport
The role will work with existing Recruiters, Senior Recruiters and Onboarders
Key Stakeholders to the role will be
Second tier leadership team (Contract Managers etc) and direct reports
Transport HR Business Partner and direct reports
Hiring Managers in the Transport business
Recruitment Team and wider HR team
Wider Serco Middle East support teams including Finance, Bidding and Commercial Teams
Based on the specific requirement of the role
Key accountabilities
Key Responsibilities
Own the end to end recruitment process for Transport, typically for Grades up to 20. The end to end process includes:
Understanding hiring requirements (supporting Recruitment Manager with Workforce Planning);
Complying with all recruitment policies and procedures (SOP’s) including the internal job posting policy;
Managing external sourcing channels;
Building and managing candidate pipelines;
Screening CVs;
Managing rejections;
Arranging assessments;
Responsible for planning and overseeing logistics for assessments, mobilisation and mass recruitment activities;
Collating information; and
Ensuring Candidates are managed through the onboarding process.
Providing day to day guidance and support to Recruiters, and On-boarders in the Transport team.
Be responsible for effective sourcing strategies for roles including mass hiring, direct sourcing, Contingency and Retained Agency use.
Provide input and support to the overall Transport sourcing and resourcing strategy.
Be responsible for delivering “project” recruitment and mobilizations within their assigned business units
Research and recommend channels to recruitment. search firms national/local publications, trade magazines, career fairs, universities and internet etc
Pre-screens candidates and attends interviews with Line Managers for assigned roles to ensure the best quality candidates are identified and selected appropriately
Draft interview questions and determine the appropriate interview pack and technique based on level of role. Advises and supports the Line manager accordingly
Ensure Line Managers are recruiting within the agreed organisational parameters and governance procedures
Ensure Line Managers are well equipped to make the right hiring decisions and ensure the end to end hiring process is smooth and efficient
Works with, develops and manages the relationships with recruitment agents as preferred suppliers to Serco
Implements assessment methodologies as required for the roles, including psychometric testing
Carry out analysis of data and work to create meaningful MI around recruitment activity
Work closely with Line managers to ensure hiring strategies are implemented and the hiring parameters are met
Carry out ad-hoc project work as directed by the Recruitment Manager
Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental;
Promote a healthy and hard-working culture among their peers, subcontractors and third parties
Assume the responsibilities of the Recruitment Manager in their absence
HSQE Responsibilities and Information Security Responsibilities
Awareness of the Integrated Management System and the content of the Environment, Quality, Health & Safety and Information Security Policy Statements.
Understanding of personal responsibilities and contribution to achieving compliance with the Integrated Management System requirements, (including but not limited to competence to perform safety critical roles, legal requirements, control measures arisen from environmental impacts and aspects, job safety analysis and information security risk assessment) and the potential consequences of departure from the arrangements in place to deliver the commitments stated in the policies statements above;
Exercise a personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions;
Promote a good HSQE and Information Security culture within their departments and among their peers, subcontractors and third parties;
Lead by example and look at ways to conserve energy, water and resources and minimise the generation of waste through personal performance and raise recommendations on how to improve existing processes on this regard within/outside their departments through their Line Manager, Departmental Safety Meetings and any other appropriate available channels;
Essential qualifications
Ideally a degree holder or a holder of a professional qualification in an HR related discipline ideally with membership of a recognised professional institution.
Essential technical and professional skills and knowledge
Knowledge
Comprehensive knowledge of the principles and practices of Human Resource administration in general
Professional certification in conducting & interpreting Ability tests and Personality Questionnaires is preferred
Excel proficiency ability to support the work on the manpower planning
Ability to evaluate and assess effectiveness of recruiting strategies and continuously improve talent acquisition efforts.
Skills
A mature, proactive and responsible approach to work with initiative and problem solving capability
Ability to liaise in a professional and persuasive manner with staff at all levels in the organisation
Ability to understand complex systems and possess good IT skills
Flexibility, excellent attention to detail, ability to identify key issues and manage an environment of regular change
Able to hold sensitive and confidential materials in strict confidence
Able to work independently under stringent deadlines and high pressure environment
Function as a resourceful and proactive team member
Strong organizational skills with attention to detail and the ability to prioritize, multi-task, and meet deadlines and schedules
Ability to collaborate effectively with cross functional teams and adapt well to changing priorities
Good judgment and decision-making skills
An assertive completer finisher with high level personal presence and credibility
Ability to see problems as opportunities and to manage well under pressure
Essential experiences
A minimum of 5 years recruitment experience with at least 2 years’ experience in mid to senior level hiring Extensive experience of successfully identifying candidates through direct sourcing and research is essential
Middle East experience is preferred
Level A&B; Psychometric qualified is preferred
Resource forecasting, scheduling and allocation experience
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit
for more information.
Apply to Job
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.
Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.
Focussing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.
Reporting to:
Recruitment Manager - Transport
Key Purpose
Serco operates in five major geographies: UK, Europe, Americas, Middle East, and Asia Pacific) and a global BPO services business (Serco Global Services – SGS).
Serco was established in the Middle East in 1947. The business has matured rapidly in recent times, growing from £ in 2008 to £140mn in 2010 to £300mn in 2014. Its portfolio includes Light Rail, Air Traffic Control, Integrated Facilities Management and Technology, with Healthcare and Vocational Training as key emerging sectors. Serco runs the iconic world class Dubai Metro and is also responsible for most of the Air Traffic control business across the Middle East, including Dubai Airport. Zayed University and Cleveland Clinic Abu Dhabi are key Facilities Management contracts.
The Middle East business has historically been UAE-focused, with more recent growth in Bahrain, Iraq, Qatar and The Kingdom Of Saudi Arabia. In line with the wider group strategy, the CEO Middle East role is critical to growth within existing and new geographies and sectors.
The key purpose of this role is to lead the hiring of staff required in the Transport Sector for Serco Middle East. The role will be responsible for enhancing organizational effectiveness through ensuring the best quality candidates are identified and selected appropriately, and within required timeframes and providing guidance and support to Recruiters and Recruitment On-boarders. The role will also provide support to other sectors hiring needs when required.
Reason for Role
The Serco Middle East business is seen as a growth engine for Serco Group. The Middle East strategy and organisational structure is aligned to a number of the five pillars established through the strategic review as core foundations for the growth of Serco, including Transport, Aviation and Health/Facilities Management.
To enable Serco Middle East to deliver on its revenue and growth targets, the quality and timeliness of the supply of resources is a critical component. This means ensuring that the {Sector} business is able to meet client requirements for personnel, with the correct skills levels, at the time committed to the client. To achieve this, the role has to gain deep knowledge of the current and future resourcing requirements, have a deep market knowledge to understand where to obtain the resources and be able to deliver effective Recruitment Services to the Sector
Structure and reporting relationship
The role will report directly to the Recruitment Manager - Transport
The role will work with existing Recruiters, Senior Recruiters and Onboarders
Key Stakeholders to the role will be
Second tier leadership team (Contract Managers etc) and direct reports
Transport HR Business Partner and direct reports
Hiring Managers in the Transport business
Recruitment Team and wider HR team
Wider Serco Middle East support teams including Finance, Bidding and Commercial Teams
Based on the specific requirement of the role
Key accountabilities
Key Responsibilities
Own the end to end recruitment process for Transport, typically for Grades up to 20. The end to end process includes:
Understanding hiring requirements (supporting Recruitment Manager with Workforce Planning);
Complying with all recruitment policies and procedures (SOP’s) including the internal job posting policy;
Managing external sourcing channels;
Building and managing candidate pipelines;
Screening CVs;
Managing rejections;
Arranging assessments;
Responsible for planning and overseeing logistics for assessments, mobilisation and mass recruitment activities;
Collating information; and
Ensuring Candidates are managed through the onboarding process.
Providing day to day guidance and support to Recruiters, and On-boarders in the Transport team.
Be responsible for effective sourcing strategies for roles including mass hiring, direct sourcing, Contingency and Retained Agency use.
Provide input and support to the overall Transport sourcing and resourcing strategy.
Be responsible for delivering “project” recruitment and mobilizations within their assigned business units
Research and recommend channels to recruitment. search firms national/local publications, trade magazines, career fairs, universities and internet etc
Pre-screens candidates and attends interviews with Line Managers for assigned roles to ensure the best quality candidates are identified and selected appropriately
Draft interview questions and determine the appropriate interview pack and technique based on level of role. Advises and supports the Line manager accordingly
Ensure Line Managers are recruiting within the agreed organisational parameters and governance procedures
Ensure Line Managers are well equipped to make the right hiring decisions and ensure the end to end hiring process is smooth and efficient
Works with, develops and manages the relationships with recruitment agents as preferred suppliers to Serco
Implements assessment methodologies as required for the roles, including psychometric testing
Carry out analysis of data and work to create meaningful MI around recruitment activity
Work closely with Line managers to ensure hiring strategies are implemented and the hiring parameters are met
Carry out ad-hoc project work as directed by the Recruitment Manager
Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental;
Promote a healthy and hard-working culture among their peers, subcontractors and third parties
Assume the responsibilities of the Recruitment Manager in their absence
HSQE Responsibilities and Information Security Responsibilities
Awareness of the Integrated Management System and the content of the Environment, Quality, Health & Safety and Information Security Policy Statements.
Understanding of personal responsibilities and contribution to achieving compliance with the Integrated Management System requirements, (including but not limited to competence to perform safety critical roles, legal requirements, control measures arisen from environmental impacts and aspects, job safety analysis and information security risk assessment) and the potential consequences of departure from the arrangements in place to deliver the commitments stated in the policies statements above;
Exercise a personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions;
Promote a good HSQE and Information Security culture within their departments and among their peers, subcontractors and third parties;
Lead by example and look at ways to conserve energy, water and resources and minimise the generation of waste through personal performance and raise recommendations on how to improve existing processes on this regard within/outside their departments through their Line Manager, Departmental Safety Meetings and any other appropriate available channels;
Essential qualifications
Ideally a degree holder or a holder of a professional qualification in an HR related discipline ideally with membership of a recognised professional institution.
Essential technical and professional skills and knowledge
Knowledge
Comprehensive knowledge of the principles and practices of Human Resource administration in general
Professional certification in conducting & interpreting Ability tests and Personality Questionnaires is preferred
Excel proficiency ability to support the work on the manpower planning
Ability to evaluate and assess effectiveness of recruiting strategies and continuously improve talent acquisition efforts.
Skills
A mature, proactive and responsible approach to work with initiative and problem solving capability
Ability to liaise in a professional and persuasive manner with staff at all levels in the organisation
Ability to understand complex systems and possess good IT skills
Flexibility, excellent attention to detail, ability to identify key issues and manage an environment of regular change
Able to hold sensitive and confidential materials in strict confidence
Able to work independently under stringent deadlines and high pressure environment
Function as a resourceful and proactive team member
Strong organizational skills with attention to detail and the ability to prioritize, multi-task, and meet deadlines and schedules
Ability to collaborate effectively with cross functional teams and adapt well to changing priorities
Good judgment and decision-making skills
An assertive completer finisher with high level personal presence and credibility
Ability to see problems as opportunities and to manage well under pressure
Essential experiences
A minimum of 5 years recruitment experience with at least 2 years’ experience in mid to senior level hiring Extensive experience of successfully identifying candidates through direct sourcing and research is essential
Middle East experience is preferred
Level A&B; Psychometric qualified is preferred
Resource forecasting, scheduling and allocation experience
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit
for more information.
Apply to Job