Senior Relationship Manager -“ Commercial Banking Division
• To manage and grow portfolio of corporate clients, while ensuring adherence to Banks policies, ethics and code of conduct.
Main Responsibilities and Accountabilities:
• Carry out all tasks ensuring all activities are completed within timescales and with a high degree of accuracy, whilst providing excellent customer service to both external and internal customers and adhering to all appropriate process and procedures.
• Achieve budgeted sales and service targets within acceptable risk standards.
• Identify market, source and book new corporate accounts and monitor existing commercial relationships so as to maximise revenues.
• Provide market feedback and competitor analysis in the formulation of new and innovative products
• Oversee that all administrative and control aspects pertaining to the portfolio are accurately and timely undertaken by the RO/CSO.
• Comply with the Staff Code of Conduct at all times to ensure a positive image of the Bank is presented to all customers both internal and external.
• Ensure that the business is booked as per laid down procedures and guidelines and due diligence is carried out with respect to money laundering and other regulatory requirements.
• Identify and initiate improvements to work, customer service, quality, work processes and organizational matters in order to contribute to business efficiency goals.
• Provide specialist information, guidance and advise to customers through the delivery of excellent customer service to resolve customer queries and achieve customer satisfaction.
• Manage a designated portfolio of customer relationships in order to identify and address customer needs, ensuring that the overall service provided is in line with customer expectations and the terms of the service offer.
• Prepare customer/sales plans to ensure each relationship is managed according to customer’s needs and potential, regularly reviewing the customer portfolio to assess future needs and ongoing fee/income potential.
• Identify and act on ways to improve own knowledge and skills, and as a consequence improve the knowledge and skills level of the department.
Skills Education level required:
• University Degree or Equivalent
• Banking Diploma / AIB, Sales and marketing degree/diploma preferable
Experience:
• Minimum 5 years’ experience in relationship management
Apply to Job
Main Responsibilities and Accountabilities:
• Carry out all tasks ensuring all activities are completed within timescales and with a high degree of accuracy, whilst providing excellent customer service to both external and internal customers and adhering to all appropriate process and procedures.
• Achieve budgeted sales and service targets within acceptable risk standards.
• Identify market, source and book new corporate accounts and monitor existing commercial relationships so as to maximise revenues.
• Provide market feedback and competitor analysis in the formulation of new and innovative products
• Oversee that all administrative and control aspects pertaining to the portfolio are accurately and timely undertaken by the RO/CSO.
• Comply with the Staff Code of Conduct at all times to ensure a positive image of the Bank is presented to all customers both internal and external.
• Ensure that the business is booked as per laid down procedures and guidelines and due diligence is carried out with respect to money laundering and other regulatory requirements.
• Identify and initiate improvements to work, customer service, quality, work processes and organizational matters in order to contribute to business efficiency goals.
• Provide specialist information, guidance and advise to customers through the delivery of excellent customer service to resolve customer queries and achieve customer satisfaction.
• Manage a designated portfolio of customer relationships in order to identify and address customer needs, ensuring that the overall service provided is in line with customer expectations and the terms of the service offer.
• Prepare customer/sales plans to ensure each relationship is managed according to customer’s needs and potential, regularly reviewing the customer portfolio to assess future needs and ongoing fee/income potential.
• Identify and act on ways to improve own knowledge and skills, and as a consequence improve the knowledge and skills level of the department.
Skills Education level required:
• University Degree or Equivalent
• Banking Diploma / AIB, Sales and marketing degree/diploma preferable
Experience:
• Minimum 5 years’ experience in relationship management
Apply to Job